Technical Support Representative/IT Staff /Help-desk Support/Programme

Vincent R. Manabat

*** ** ********* ****.

Brgy. Pasong Tamo Quezon City.

facebook.com/vincent.manabat.7

**********@*****.***

*************@*****.***

093******** /9312125

Live your life with innovation and growth.

SKILLS

Technical

Perform computer networking and software installation in Windows XP,

Windows 7, Windows 8 and Linux. Network troubleshooting, computer hardware

and software repair.

Programing

Expert in Object Oriented Applications such as Visual Basic and Visual

Basic .Net. Skilled in Microsoft Access and MySQL database programming.

Knowledgeable in (HTML, PHP, Dreamweaver, Turbo C, C

multimedia

Proficient in digital media such as Adobe Photoshop, Adobe Light Room,

Adobe Audition and Adobe flash. Perform advance calculation using Microsoft

Excel and Open Office (Calc). Knowledgeable in Microsoft Office and Open

office.

Experience

CHAT SUPPORT Representative (PLDT_HOME)

Spi Global Manila 2014-(present)

Provide information to the client's inquiries, concerns, and requests about

products and services thru Olark Chat. Assist client on how to navigate the

PLDT website and help them applying online. Gives suggestion and

information about the right product according to their needs and wants.

SOCIAL MEDIA and EMAIL SUPPORT (PLDT_HOME)

Spi Global Manila 2013-2014

Answers query thru Facebook, Twiter and email regarding their concern in

terms of technical, billing and Aftersales. Gather customer's information

for evaluating and checking the status of their internet connection.

Provide feedback and create reports for the Aftersales and technical

services of PLDT.

TECHNICAL SUPPORT REPRESENTATIVE (HOMEBRO)

Spi Global Manila 2011-2013

Diagnose and resolve technical hardware and software issues involving

internet connectivity of Homebro products. Answers customer's inquiry,

billing information and provide product information thru calls. Assist the

customer's application and provide feedback about the status of their

application.

TECHNICAL SUPPORT Representative

Spi Global Manila 2011-2013(present)

Answers

EDUCATION

Bachelor of Science in Information Technology (BSIT)

Quezon City Polytechnic University (2006-2010)

Training Attended

HomeBro and PLDTHome Products and Services

Sales Science for Chat Support

Social Media and Email Technical Writing

English and Grammar Proficiency

Character reference

Marivic Nemedez - Technical Support Representative (093********)

Noriel Montealegre - Physical Therapist (092********)

Darwin Labasan - Team Leader (091********)

Award Received

2014 Overall Best Chat/Online Services Agent

2013 SmartBro Best Technical Support Representative

Contact this candidate