Customer Service Engineer

Curriculum Vitae

Akshay Kumar

Educational Qualifications

. Bachelor of Engineering from Sambhram Institute of Technology,

Visvesvaraya Technological University -- 67.68% -- 2014 (WITHOUT

BACKLOG)

. 10+2 From Gyan Niketan (C.B.S.E. Board) -- 67% -- 2010.

. Matriculation From Gyan Niketan (C.B.S.E. Board) -- 82% -- 2008.

Projects

. Project Title: "Sybil Defender"

. Group of 4 members

. Basically it is a defence mechanism for large social networks. It

helps in finding the Sybil nodes on the network. Sybil is nothing but

the irregularities present on the Internet. It works using a Sybil

limit protocol which are nothing but the set of rules governing the

defence mechanism.

. Role in the Project : Team Leader

Technical Expertise

. C

. C++

. JAVA

. Email Marketing

Work Experience

. 6 Months of Experience in Email Marketing as Part timer at ECLAMINO

Software Private Limited (ECS) As Trainee Engineer.

. Currently working with HCL Services Limited As Customer Service

Engineer(OJT) on the project of IOCL.

Responsibilities In ECS

. Checking around 4000 mails per day and direct it to the spam folder on

the basis of their contents in the mail of the users.

Responsibilities In HCL(IOCL)

. Dealing with the basic printer issues such as connecting printer via

IP, installing printer, sharing printer.

. Dealing with the outlook issues such as configuring outlook,

problems such as mails not going .

. Troubleshooting basic desktop problems such as OS issues,

motherboard issues, SMPS issues, RAM issues etc.

. Troubleshooting basic networking issues such as checking the

connectivity.

. Installations of the basics softwares such as Microsoft office

2007,SAP,Mcafee(antivirus),Hindi softwares and other general

softwares for daily use such as Adobe Reader,presto etc

. Detecting the problems of printing in SAP.

. Currently working on the project of Limited IOCL(Indian oil

Corporation)

Achievements And Extracurricular Activities

. Qualified NTSC Exam in 2005.

. Qualified Patna Wiz Kid Competetion in 2004.

. Participated in VTU Cricket Tournament in 2012, 2013, 2014.

Personnel Information

. Languages: English, Hindi, Maithili

. Interests: Computer Languages

. Other skills: Networking and Playing Cricket

. Date of birth: 4 February, 1993

. Father's Name: Prof. Birendra Kumar

. Address: D-204,Vini Heights, Laxmiben Chheda Marg, Nallasopara

(West)

Dist: Thane. Maharashtra . Pin: 401203

. Contact no: +91-898*******

. Email ID: *******************@*****.***

Declaration:

I hereby declare that information given by me is true in all respect.

Akshay Kumar

Contact this candidate