Customer Driven Leader in the Engineering Field
Resume:
Christopher L Fleece
www.linkedin.com/in/cfleece/
*****.******@*****.***
CUSTOMER DRIVEN LEADER
A proven customer driven professional for US and international sales
organizations offers expertise in engineering fields for creative design,
product training, team building, and sales growth. Known for providing
excellent customer service, helping double a customer base, building teams
with strong leaders and interns, and ability to manage budgets and
timelines. Excels working in teams, communicating with customers, and
presenting product solutions to customers.
SKILL SETS
Customer Service
. Created customer drawings/quotes.
. Handled over 10,000 customer calls answering technical and sales
questions.
. Utilize Walt Disney Standards of Excellence customer service.
. Visited and nurtured relationships with customers to introduce new
products & solve technical problems.
Communication
. Ability to create & provide marketing material in various formats.
. Can regularly make enthusiastic presentations to large groups of people.
. Helped membership change from predominately one nationality to 18+.
. Trained Marketing Managers to generate enthusiasm on all products.
Designer
. Developed new product lines based upon customer needs. (ex. Fuel Cell gas
lines)
. Familiar with metal designs & sourcing: castings, forgings, bar stock,
cold formed, heat treat, sheet metal, coatings, welding, stress
analysis, steel, stainless, AL etc.
. Great listener for understanding customer needs and meeting them.
. Hold patents for o-ring assembly tools.
. Can utilize ASME, SAE and Military codes for meeting design requirements.
. Set up multiple testing systems for labs.
. Use FMEA and stress analysis in design.
. Work with ISO 9001 & 5S standards.
Idea Generator
. Idea manager for new products in Winovation (Stage Gate Process) for
research-design-develop-testing-production.
. Use Project Management for time, procurement & budgets.
. Work with teams and often facilitate idea creation for out-of-the-box
thinking.
Problem Solver
. Ability to solve problems over the phone or via customer visit.
. Developed solutions for assembly problems on multiple products.
. Visited and nurtured relationships with customers to solve technical
problems & introduce new products.
Sales
. Top sales associate at Thom McCann shoe store.
. Helped double church attendance.
. Presented new technology and benefits to customers to grow new profit.
. Made product comparison for customers.
. Negotiated contracts for best terms.
. Completed How to Win Friends and Influence People Dale Carnegie training.
Team Player / Leader
. CAD/FEA Trainer for multiple 3D programs.
. Developed & ran intern program (4yrs).
. Encouraged working together through work teams for projects.
ADDITIONAL SKILL SETS
Team Player / Leader (continued)
. Oversaw maintenance team and IT on church campus to help team function.
. Providing training as needed for teams.
Technological Skills
. Developed LED sign to improve communication to over 80 languages.
. Oversaw maintenance and computer technologies on church campus.
. Use Solid Modeling, PDM, Simulation software, FMEA, FEA, and BOM in
design.
. Website developer for multiple websites and intranets.
. Worked with hydraulic and pneumatic systems.
Software certification:
Adobe elements
Corel Draw
Ansys
Autodesk Inventor
AutoCAD
EdgeCam
Microsoft Office
(Publisher & Project)
ProE v16-creo
Mechanica
Stage-Gate
PROFESSIONAL EXPERIENCE
ONE HOPE COMMUNITY CHURCH OF THE NAZARENE. Columbus, Ohio 2010-2014
Senior and Co-Pastor majoring in Outreach, Discipleship and
Maintenance.
PREMIER DESIGNS. Columbus, Ohio (Independent Distributor) 2009-2011
PARKER HANNIFIN CORP. TUBE FITTINGS DIV. Columbus, Ohio 1996-2009
Drafter, Customer Service and Product Engineer
SENSOTEC INC. Columbus, Ohio (Technician for electronic gauge assembly &
testing) 1995
UNITED PARCEL SERVICE. Columbus, Ohio 1993-1995
THOM MCANN SHOE STORE. Columbus, Ohio (Sales Associate) 1991-1993
EDUCATION
MOUNT VERNON NAZARENE UNIVERSITY Mount Vernon, Ohio (MMIN) 2009-2010
FRANKLIN UNIVERSITY Columbus, Ohio (BS in Mechanical Engineering) 1996-
1999
COLUMBUS STATE COMMUNITY COLLEGE Columbus, Ohio (AS ME) 1993-1995
COMMUNITY INVOVEMENT & ACCOMPLISHMENTS
. Earned Eagle Scout in Boy Scouts
. Licensed Pastor for Nazarene Church
. Secretary at Indianola School PTO
. Sunrayce Solar Race Car designer/driver.
Chris Fleece phone: 614-***-**** 1375 E Cooke Rd,
Columbus, OH 43224
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