Sales Representative Customer Service
Resume:
H. Jonathan Wright
Buford, Ga, 30519, United States
*.***.******@*****.***
Professional Experience
DXP Enterprises, Suwanee, Ga. United States
Account Manager, May 2013 to Present.
Charged with creating new accounts in territory that includes
McDonough to Toccoa, and the North portion of the state. Also required
to maintain accounts opened by salesmen that left DXP.
SprayRite Finishing Systems, Flowery Branch, Ga. United States
Contractor February 2013 - May 2013, hired to assist with stainless
steel paint piping system. Installed pumps, controls and overhead
piping to paint robots.
Anderson Hill Consultants, Buford, Ga. United States
Contractor September 2012 - February 2013, hired to bring foreclosed
homes that were owned by banks up to selling condition. All types of
construction was required.
Habasit USA, Rossi Gearmotors, Suwanee,Ga. United States Customer Service
Representative, Inside Sales January 2007 - August 2012
. Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken. Issued RMA numbers for tracking and evaluation purposes.
. Check to ensure that appropriate changes were made to resolve
customers' problems.
. Contact customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments.
. Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
adjusting bills.
. Worked with Outsides Sales, Distributors and end users to determine
the best application solution(s). Supplied repair advise and equipment
schematics to determine components needed for repairs.
Regional Supply, Inc Marietta,Ga.United States
Outside Sales Representative March 2006 - December 2007
. Regional Supply is a distributor for Habasit Belt Materials and Melton
USA Hotmelt equipment. While working for Melton, I was involved with
Hotmelt applications for Regional Supply. I was asked to go into
outside sales for Regional Supply after successful installations of
Hotmelt equipment.
Melton USA, Inc.Winder,Ga.United States
Outside Sales Representative January 2005 - February 2006
. Territory included Georgia, North Florida and Alabama. Sales and
installation of Melton Hotmelt systems. Trouble shooting equipment
with manufacturing defects required extensive travel throughout the
Southeast US. Inspection and repairs assured equipment performance
without product replacement.
Meltpro Systems, Inc.,Auburn,Ga.United States
Outside Sales Representative February 2003 - January 2005
. Territory included Georgia, North Florida, West Tennessee and Alabama.
Sales and installation of Hotmelt and cold glue equipment was primary
responsibility.
Air Products Company,Cumming, Ga.United States
Outside Sales Representative June 1994 - February 2003
. Responsible for the sales, installation and service of pumping,
transfer, metering and finishing equipment primarily in Georgia. Also
responsible for sales of Wilkerson pneumatic controls, Hansen
couplings and related products.
Georgia Pacific Resins, Inc.Decatur,Ga.United States
Outside Sales Representative June 1989 - June 1994
. Territory included states East of Mississippi. GP Resins was buying
metering equipment from me when I was with Air Products Co. I was
approached by GP Resins to buy, install and maintain metering
equipment for their "patch" product. This product was used to upgrade
plywood defects. After 5 years this project was sold and I was re-
hired by Air Products Co. to resume my position in sales.
Air Products Company,Cumming,Ga.United States
Outside Sales Representative February 1985 - June 1989
. Primary responsibility was to sell, install and service industrial
equipment and systems manufactured by Graco, ProtectAire Spray Booth
Systems, Hansen Couplings and Wilkerson Air Controls and Refrigerated
Air Dryers in the Southeast.
Air Products Company,Cumming,Ga.United States
Office Manager January 1983 - February 1985
. Inside sales, statistical reports, purchasing, customer service,
accounts receivable and collections. Maintaining proper inventory
levels.
Warehouse Manager January 1980 - January 1983
. Set warehouse controls, cycle counts, inventory levels, shipping and
receiving. received training to assess damage and repair costs for
system(s) equipment from Graco and Wilkerson.
Education
Dekalb Community College,Decatur,Ga.United States
Completed coursework towards History
Southwest Dekalb High School,Decatur,Ga.United States
General, June 1974
. DECA Distributive Education Class taken in 1973, 1974. Vice President
of class in 1974
Additional Skills
. Familiar with Frontier and Epicor Systems.
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