Computer Operator III

Charles P. Nester *** Lorewood Avenue, Wilmington, DE 19804

*********@*****.***; 302-***-****

Career Objective:

Seeking a position where I can apply my extensive knowledge of operating electronic data processing and

print systems to contribute to the success of an organization. I have 20+ years in a fast paced, deadline

driven data center and possess excellent problem solving skills with an attention to detail and follow up.

Computer Programming Skills:

Enterprise Schedule ISPF/TSO

IMS JES2

z/OS Manual & Auto Tape Drive Operation

Datacard MX2000 JCL

Z9, Z10, and Z114 Mainframe Systems Microsoft Office – Word, Excel, Outlook

Printer Operation:

Xerox DocuTech HLC128

Xerox DocuTech HLC155

Xerox DocuPrint 155MX

Xerox DocuSP® Controller

Professional Background:

Blue Cross Blue Shield of Delaware / Highmark BCBSD Inc. 1982 – 2013

Computer Operator III (1987 – 2013)

Responsible for operation of data center equipment including the mainframe console, high speed

laser printers, tape drives and data card equipment. Make minor adjustments and repairs to

equipment, as needed. Place service calls when needed, document issues and follow up to ensure

repairs are completed and successful operation is resumed.

Monitor production environment, review and analyze production reports to identify productivity

trends and maintain work activity logs. Resolve batch abends and hardware outages to maintain

workflow. Document problem details and determine appropriate solutions. Assign work to the

other technicians as needed and monitor their work progress.

Set up the JCL and hardware to ensure work requests conform to defined guidelines. Produce daily

production reports and perform other administrative duties including status reporting, training

and team development.

Perform quality checks to ensure finished products meet established quality standards. Ensure

proper distribution of output to business owners.

In the absence of the shift supervisor, address any issues and ensure normal workload is complete.

Dispatch Clerk (1984 – 1987)

Operate computer printers to produce quality documents, remove and distribute output to meet

scheduled delivery times.

Maintain statistics and generate reports for management, including dispatch activity, production

trends and equipment status.

Maintain, adjust and coordinate repair of equipment, as needed.

Backfill for Computer Operators in their absence.

Mailroom/Support Service Clerk (1982 – 1984)

DelCastle Vocational High School, Graphic Arts/Offset Printing

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