Customer Service Sales

BRYAN CORLIS

**** *. ***** ******* 913-***-****

Kansas City, KS 66109 *******@*****.***

EXECUTIVE SUMMARY

Results-driven Sales Management / Retail Business Development professional recognized for

inspirational leadership and ability to influence teams to deliver strategic and financial objectives.

Skilled in development and implementation of strategic sales plans in the consumer packaged

goods and retail industries, including Walmart, grocery and specialty retail. Highly effective

interpersonal communication, collaboration, people management and consultative selling skills that

motivates teams, cultivates relationships and drives profitable revenue growth.

Leadership Recruiting / Training / Building Teams

Operations (Sales and Retail) Performance Management / Coaching

Account Management / HQ Selling Analysis / Budgeting / Forecasting

Relationship Builder Retail Business Acumen

PROFESSIONAL EXPERIENCE

STARLIGHT THEATRE, KANSAS CITY, MO 2012 - 2014

Director of Customer Service and Sales

Direct customer service and sales functions for non-profit, 8000 seat outdoor theater. Lead

Sales Team, Call Center and ticketing operations for Broadway shows and concerts.

• Develop and implement Customer Service policies and procedures to deliver best-in-class

service and overall show experience to Starlight guests

HALLMARK CARDS, INC., KANSAS CITY, MO 1990-2011

Category Manager – Walmart Team (2011)

Customer Team category leader accountable for $400MM greeting card performance at

Walmart. Developed strategic business plans and operational execution plans to achieve

financial objectives (product, marketing, merchandising and forecasting).

• Partnered with and influenced cross-functional teams to develop and execute business

plans from a category perspective to optimize mutual business performance (Consumer

Insights, Finance, Product Development, Merchandising, Marketing)

Regional Sales Manager – Walmart Team (2005-2011)

Directed sales and marketing execution for selling, display and merchandising activities in 700+

Walmart stores across 18 western states, representing $240MM in annual sales. Led team of 12

territory managers and 1400+ retail merchandisers. Managed budgets including $7MM retail

merchandiser and $1MM district payroll budgets.

• Hired, trained and successfully launched numerous new territory managers, territory

supervisors and retail merchandisers in their assignments

• Implemented three field sales team reorganizations, each time building effective teams,

with increased scope of responsibility, through use of change management techniques

• Cultivated customer relationships through customer-focused interaction with Walmart store

and district management, resulting in improved product program execution

Bryan Corlis Page 2

Regional Sales Manager – Walmart Team (continued)

• Recruited by Hallmark Learning & Development department to lead/conduct Woodstone™

leadership development program for Hallmark managers

• Achieved financial objectives annually, leveraging resources to drive profitable performance

National Sales Development & Training Manager (2001-2005)

Led strategic development / direction of sales program launch plans, as well as led National

Sales Training, for the Hallmark Gold Crown sales organization. Managed national

communication initiatives and sales meeting content, led development of National Sales Action

Plan, and provided Sales Team linkage/input to Business Units.

• Recognized for fostering strong working relationships with internal business partners to attain

positive win/win results (Business Units, Finance, and Marketing)

• Led all aspects of planning and implementing for first “National Sales Meeting” in over 40

years; received prestigious “R.B. Hall Award” for significant contribution to the company.

Sales Manager (2000-2001)

Training Development Manager - New Business Development (1999-2000)

Manager of District Training – Hallmark Sales Team (1996-1999)

Multiple Account Coordinator / District Trainer / Sales Executive (1990-1996)

AMERICAN HOME PRODUCTS, DENVER, CO 1989-1990

Key Account Manager / Territory Manager

SAX FOODS, DENVER, CO 1987-1989

Point-of-Sale Chain Manager

ALBERTSONS, DENVER, CO 1980-1987

Assistant Store Manager / Retail Clerk

EDUCATION

MBA, Webster University, Kansas City, MO

Bachelors – Marketing, University of Colorado at Denver, Denver, CO

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