Customer Service Human Resources

Stephanie M. Good, PHR

*** ******* **. . *** *******, PA . 17557

Phone: 717-***-****

Email: *******@*****.***

OBJECTIVE

To obtain a position where my experiences in education, customer service,

and business management will serve to develop company sustainability and

contribute to strategic progress.

WORK EXPERIENCE

Human Resources Manager

February 2012 - Present

Dutch Wonderland Family Entertainment Complex, Lancaster, PA

- Plan, schedule, and facilitate interview sessions for seasonal

staff

- Schedule and facilitate appointments to complete pre-employment

and tax related paperwork

- Develop and teach company orientations

- Train, supervise and mentor seasonal Human Resources assistants

- Communicate with the corporate Human Resources department to

ensure completion of pre-employment paperwork and timely payroll

processing

- Monitor and balance a department budget, including uniform

expenses and employee relations funds for full time and seasonal staff

- Supporting company objectives regarding operational safety,

employee-centered atmosphere, and guest-focused behaviors

Ride Operations Manager July 2010 -

February 2012

Dutch Wonderland Family Entertainment Complex, Lancaster, PA

- Create and abide by a department budget, including expenses and

employee labor

- Interview, hire, orient, and train approximately 275 seasonal

employees of all ages

- Investigate guest comments and respond with appropriate action

for guests and employees

- Mentor seasonal supervisors and support them in their daily job

responsibilities

- Work jointly with managers from all departments to ensure

employee and guest safety

and satisfaction

- Monitor daily staffing levels, weather conditions and equipment

needs

High School Mathematics Teacher June 2006 -

June 2010

ELANCO School District; Garden Spot High School, New Holland, PA

- Prepared and delivered lessons based on researched learning

strategies and

state-mandated content

- Collaborated with other educators to increase knowledge of

student learning

- Managed student behavior in classrooms, hallways and the

cafeteria

- Maintained accurate grade records, discipline log and lesson

plans

- Communicated effectively with guidance counselors, administrators

and parents to ensure student progress and success

Stephanie M. Good, *******@*****.***

Page 2

EDUCATION

Master of Science, Management, 2013

- Walden University, Minneapolis, MN

Bachelor of Science in Education, Mathematics, 2006

- Millersville University, Millersville, PA

(GPA: 3.98/4.00)

RELEVANT SKILLS

- PHR Certification, January 2014

- Knowledge of computer applications, including Microsoft Office (Word,

Excel, PowerPoint, Outlook, Publisher), ADP TimeSaver and Virtual Edge

- Proficient with both Windows PC and Mac operating systems

- Excellent public speaking and interpersonal communication skills

- Willing and excited to learn new skill sets

COMMUNITY/PROFESSIONAL INVOLVEMENT

- Member of Lancaster SHRM, October 2013 - present

- Member of Society for Human Resources Management, May 2012 - present

- Volunteer Audio/Visual technician at Petra Christian Fellowship,

January 2011 - present

- Volunteer at Petra Christian Fellowship Food Bank, May 2008 - present

REFERENCES

References are available upon request

Contact this candidate