Desktop Engineer.

SUBHARAJ ROY

**, ********* ******, *-****, Durgapur - 713204

Mobile: 094********

Email: ********.******@*****.***

Seeking senior level entry in IT / Project Management with an organisation

of repute preferably in IT Sector / Software Development Project Management

/ Corporate / IT / Service / Educational Institution IT project

management / IT project Management of Retail Sector /Government IT project

management /Major IT giants project management.

An IT (Desktop Engineer) professional with over 1 year of rich and varied

experience in IT project. Responsible for manage and maintain the IT

equipments of the client and provide IT and System related support for

smooth IT operations. Provide immediate response of client IT and System

related problems with SLA as per agreement with the client.

CAREER HIGHLIGHTS

DSM Infocom pvt. ltd Desktop Engineer. Since

July'13

Durgapur, West Bengal

Presently working with DSM Infocom pvt. ltd company since july'13 at their

client Shoppers Stop Ltd. office on behalf of Wipro InfoTech in Durgapur,

Kolkata as Desktop Engineer.

Job Responsibilities

> Provide Desktop level support to the end user.

> Maintain all IT related assets i.e. Desktop,POS(Point-of-sale),POS

printer,Plutus EDC machine,Printer,Server,Switch,Backup

Device,EPBAX,Router,POS scanner, Inventory Scanner,

Projector, UPS, Cradles.

> Troubleshooting all system related and basic hardware calls.

> Call logging in the MAXIMO call logging tool for major hardware and

application related problems.

> Maintain two Store server(WIN\DSS Server,RODC Server).

> Maintain the database of all IT related Assets.

> Configuring of MS-outlook to the user PC.

> Installing and maintain essential software's that are legal according to

the WIPRO Shoppers stop IT Policy(winrar,Trend Micro office scanner(Anti

Virus),Apply patches to update the anti virus,IBM Tivoli Remote

control(Monitoring Software),AS400,Oracle,FileZila,Adobe

Photoshop,coral,Internet Explorer(Browser),Google chrome(Browser).

> Troubleshooting basic network related problems.

> Vendor management.

Achievements & Recognitions

Getting recognized and awarded by the client shoppersstop ltd. For

providing high level support during there end of session sale period on one

of their major event called parichay(2013).

ACADEMIA

Examination Board/ School/Institut Semester Year %/SGPA %DGPA

University ion

SEM8 2013 8.19

7.67

B.Tech W.B.U.T Bankura SEM7 2012 7.93

(Computer Unnayani

Science And Institute

Engineering Of Engineering

)

SEM6 2012 7.67

SEM 5 2011 7.38

SEM 4 2011 8.26

SEM 3 2010 7.37

SEM 2 2010 6.90

SEM 1 2009 7.43

Higher W.B.C.H.S. A-Zone 2008 69.80

Secondary E Multipurpose

Boys High

School

Madhyamik W.B.B.S.E A-Zone 2006 72.25

Pariksha Multipurpose

Boys High

School

COURSE AND TRAINING UNDERTAKEN

> Summer Training - Vocational training at Salt Lake (Sector-5, Kolkata)

done project on Course Management System (using JAVA) under Globsyn

Skills.

> 48 hours C course from NIIT, Durgapur.

> 48 hours Oracle course from CMC academy (A Tata Enterprise).

TECHNICAL SKILLS

C, Java, Oracle, Networking, Operating System, Data Structure, DBMS,MS

Office, Pursuing CCNA.

STRENGTH

Good interpersonal skills, Hard working and self driven, Ability to work in

a team, Quick learner and Ability to work under pressure.

PERSONAL DETAILS

Date of Birth : 30.10.1989

Linguistic Ability : English, Hindi & Bengali

Nationality : Indian

Marital Status : Single

Father's Name : Sri Arup Kumar Roy

Subject of Interest : Playing Football, Badminton,

Listening Music

Preferred Location : Durgapur, Kolkata, Bangalore,Delhi.

PLACE:

DATE:

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