Customer Service Sales

Nicholas J. Stanziola

*** ***** **.

Freehold, NJ 07728

732-***-****

*************@*****.***

Objective

To obtain a position within your organization utilizing my strong

organizational skills and ability to build customer relationships.

Education

Bachelor of Science, Business Administration May 2008

Specialization, Marketing

Rowan University, Glassboro, NJ

GPA: 3.4 Dean's List

Work Experience

The Abadi Group

Director - Client Energy Services March 2014 -

Present

. Manage and oversee the bidding and auctioning of client's natural gas

and electricity supply contract offers

. Make final recommendations to clients, understanding what energy

options best fit their business

. Invoice Auditing

. Generating savings analyses

. Negotiating contract language for clients

. Educate clients on future energy market outlooks

. Maintain a strong understanding of supplier's products and offerings

with continuous communication

. Build strong relationships with clients by understanding their needs,

and delivering products that are beneficial to their business

Hess Corporation

Inside Sales Coordinator - NYC Metro Region January 2012 -

March 2014

. Manage and continuously increase book of business which is currently

worth over $3 million annually in gross margin

. Generating cost savings analysis sheets for customers' energy

purchasing decisions

. Making final pricing decisions on margin and product offerings

. Winner of the Hess NYC 2014 Forward Book of Business Sales Contest

. Continuously building trusted relationships with direct customers and

consultants

. Negotiating contracts

. Lead project to train Account Managers in electricity sales

. Delegating tasks to sales support for assistance for new and renewal

opportunities

. Meeting strict deadlines for energy bid pricing

. Attend face to face meetings with customers and consultants, offering

new products and services

Sales Support Specialist October 2010 - December

2011

. Organize daily / weekly tasks for account manager

. Obtain and set up customer information within internal computer

systems

. Building and solidifying excellent customer relationships for future

business endeavors

. Meet deadlines set forth by customers and account manager, such as

pricing deadlines and delivering contracts

. Finalize executable contracts, ensuring set prices and margins agreed

upon by Hess and the customer

. Work closely with account manager in order to determine potential

winning margins on pricing proposals

. Work with consultants and customers directly to ensure accuracy of all

details within pricing proposals

. Accurately understand product offerings and pricing guidelines to

guarantee outstanding customer service

. Work on and develop special projects within the organization such as

Salesforce.com Clean Up and Generating Natural Gas Pricing Requests

through Salesforce.com

Wegmans Food Market August 2008 - October 2010

Service Team Leader

. Supervise evening store operations

. Solve customer concerns in order to retain customer loyalty

. Lead community donation team and organize sponsorship events

. Manage labor effectively by writing weekly schedules for 120 employees

. Organize and lead quarterly team meetings

. Educate and prepare employees to work in other departments

Simplification Coordinator

. Oversee and evaluate department productivity by assessing organization

and inventory levels

. Enhance work flow and create long lasting customer relationships by

managing daily tasks to create a more efficient work place

. Use problem solving abilities to find solutions to existing vendor

difficulties

. Maintain open communication amongst store management in order to

resolve concerns

. Handle multiple tasks to meet store wide and division wide deadlines,

such as quarterly reporting and scoring

Related Courses

Personal Selling, Consumer Behavior, Organizational Behavior, Management of

Advertising and Promotion, International Marketing, Research Methods of

Marketing, Marketing Channels

Computer Skills

Microsoft Office including Excel, PowerPoint, Excel and Outlook,

Salesforce.com, SAP

Contact this candidate