Customer Service High School
Resume:
Julio A Navarro
Date of birth: January **th, ****
Address: Calle Real de Los Mecedores, Urb. Diego de Lozada, Edf. #2 apt 73-G, Caracas-
Venezuela
Email: ************@*****.***
Phone: 041*-***-**** - 042*-***-****
Education
Hannibal-LaGrange University
Hannibal, Missouri, USA
Bachelor of Science, Computer Information Systems, December 2012
Colegio San Ignacio de Loyola
Caracas, Venezuela
High School Diploma, Science, July 2007
Skills
Extensive computer knowledge (Hardware & Software)
Problem solving skills
Organization of Tasks and Events, Proven Leadership, Public Speaking Ability, Public
Relations, Strong Motivator, Driven to accomplish goals in time.
Strong organizational skills
Fully Bilingual (Spanish/English)
Certifications
Windows Server 2012 Launch Class (Microsoft facilities in Saint Louis, MO. October 2012)
Windows 8 Launch Class (Microsoft facilities in Saint Louis, MO. November 2012)
Work Experience
Hannibal-LaGrange University, Hannibal, MO January 2012 – February 2012
Office of Computer Services
- IT Helpdesk
- Installation and Upgrade of new Software
Hannibal Clinic, Hannibal, MO November 2012 – December 2012
IT Help Desk
- Set up and Installation of new Computers for all Doctors and Nurses
Ecclesia College, Springdale, AR January 2013 – May 2013
Information Systems Specialist
- Responsible for maintaining the computer system, its hardware, software and operations.
- Administrate the network and its installation properly
Tyco Integrated Security, Kansas City, MO June 2013 – October 2013
Customer Support Agent
- Troubleshoot customer s technical alarm issues effectively and completely over the
phone
- Assist customer with questions and issues
- Make the necessary and appropriate decision to dispatch and authorize service
provider when on-site service is required
- Effectively utilize both customer service skills as well as technical abilities to satisfy our
customer s equipment needs
- Provide quality service to provide customer satisfaction
- Accurately schedule service appointments to meet customer s needs through
knowledge of navigator
- Navigate web-based technical applications to assist customers in technical issues
BBVA Provincial, Caracas, Venezuela April 2014 – July 2014
Senior Analyst Hardware & Software Architecture Department
- Administrator of Data Center
- Create, manage, and maintain Virtual and Physical Servers
- Gather, analyze, and document business and systems requirements
- Develop recommendations and prepare presentations from business analysis findings
- Coordinate and conduct requirements gathering workshops
- Level III Support
August 2014-Present
Unix System Administrator
- User administration (setup and maintaining account)
- Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance
- Create file systems
- Install software
- Create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer
security (e.g. firewalls and intrusion detection systems)
- Documentation in form of internal wiki
- Password and identity management
References
Michelle Todd
Computer Information Systems Chair, Hannibal LaGrange University
2800 Palmyra Road
Hannibal, Missouri 63401
*****@***.***
Lonnie Nelson
Computer Information Systems Professor, Hannibal LaGrange University
2800 Palmyra Road
Hannibal, Missouri 63401
*******@***.***
Dave Huffman
Team Manager, Tyco Integrated Security
7805 NW 97th terr
Kansas City, Missouri 64153
******************@*****.***
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