Customer Service Human Resources sales

Experience

Allconnect, Atlanta, GA April ****-September

2014

Home Services Consultant

-sold Cable and Satellite TV, Internet, Phone, Home Security, and more

-receives inbound sales calls from customers from utility companies across

the country

-recommends various products/services to meet the customer's home services

needs

Kelly Services, Atlanta, GA July 2012-December 2013

Customer Service Rep

-call center rep for multiple accounts

-1st tier technical support

-use several Windows programs to give customer satisfaction

C R England, Salt Lake City, UT March 2011-December 2011

Independent Contractor

-Drove up to 80,000lbs of freight across the country

-Adhered to Department of Transportation regulations

-managed and trained apprentice drivers

The US Census, Atlanta, GA April 2010-August 2010

Crew Leader Assistant

-Facilitated daily meetings of 4-20 people

-Followed up on refused interviews

-Instituted batch processing of payroll hours daily

The Home Depot, Atlanta, GA April 2008 - January 2010

Human Resources Associate

-Provided Tier I and Tier II communication with associates to HR Executives

(i.e. HRVP) for payroll related issues for US and Canadian Associates

-Processed various HR related transactions such as transfers, manual check

requests,

-Daily exposure to time keeping systems such as Kronos (i.e. Workforce

Central, 8-D)

MBNA Marketing Systems, Kennesaw, GA May 2002- February 2008

Senior Account Manager, Customer Satisfaction

-Troubleshoot for client enrollments and internet lockouts

-Mentored associates in how to meet incentive goals

-Cross selling of all products to potential and current clients

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