understanding the need of a problem & take measures to resolve.

Kaustav Chakraborty

Residence: ** Ruby Park East, Kasba, Kolkata 700078 Landline: 033-********

Cell Number: 090******** emails: *******************@*****.***

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Personal Information

Date of Birth October 31st, 1974.

Convent Educated, Honours Graduate with fluency in multiple Languages and

computer skills including presentation and selling techniques.

Executive Summary

Having worked in Sales & Operations in the Telecom and Marketing

Communications industry, I have had the experience, exposure and garnered

expertise in various multi-faceted activities, ranging from ideation to

operations and implementation and handling delicate, sensitive as well as

crisis situations. More then once, I have been able to achieve the results

with more then expected success and are today absolutely confident of

handling any responsibility entrusted to me. My personal strength lies in

taking pro-active and positive action with a professional and delivery

oriented attitude.

I am absolutely confident that my ability to deliver on my responsibilities

will bring incremental value to the organization and I shall be an active

participant and valuable contributor to the organizational goals and

objectives.

Career Chronology Synopsis

Present Organization: Kshemin -Febraury 2014 till date

Coordination & Facilitation centre for Punjab Technical University.

KRA:

1. Coordinate with all learning centres under the affiliation of the

university.

2. Attend to all issues of the learning centres & their students.

3. Regular interaction with the university & the organization (Kshemin)

representative to resolve the issues.

4. Calculate the share money of the learning centres & examination

centres and send over the same to the university.

Cartel Outdoor Advertising Pvt. Ltd June 2013 to January 2014

KRA:

1. Media Planning & execution of outdoor campaigns for eastern zone.

2. Negotiation with vendors for the required mediums (Bill boards, Metro

Station signage's etc, as per requirement of the Brand)

3. Servicing existing clients of the company.

4. Collection of pending billed amount from vendors. Generating revenue

for the branch by doing Brand com.

Smart Call Centre Pvt. Ltd 21st Nov 2011 to June 2013

KRA:

1. Negotiate with bankers for settlement of credit amount owed by

clients' & settle the accounts at discounted rates.

2. Calling up the clients' & updating them on their account status

Achievements: Received the best progress certification within six months of

joining the organization and awarded with the best performer certificate in

the next three months with increment

Jagran Engage August 2009 to May 2010

KRA

1 Media Planning & execution of outdoor campaigns for eastern zone.

2. Negotiation with vendors for the required mediums (Bill boards, Metro

Station signage's etc, as per requirement of the Brand)

3. Servicing existing clients of the company.

4. Collection of pending billed amount from vendors. Generating revenue

for the branch by doing Brand com.

Xpanse Asia November 2003 to July 2009

KRA

1. Responsible for planning & execution of campaigns & projects in

Eastern India.

2. Appointing & negotiation of cost with vendors for projects.

3. Visit to the different areas where the projects were being executed

for supervision & further guidance to the field staff for improvement

in the project

4. Updating Xpanse Team as well as Client of the execution status.

Hutchison Telecom East Limited March 2001 to August 2003

KRA

1. Responsible for error free billing to post paid customers and

complaint resolution within preset target time.

2. Provide online support to call centre agents.

3. Taking care of MIS.

4. Responsible for replying to customers with resolution for all emails

send by them or replying to all letters received from customers within

preset target time

Jeena & Co November 1997 to March 2001

KRA

1. Co-ordination with foreign partner offices for tracking of cargo

Negation of freight rates with principal carriers.

2. Generation of new clientele for import consolidation of cargo &

Servicing of the existing clientele.

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