Business Analyst, Software Implementation

NITIN SHARMA

Address: Flat-***, Rosewood

Apartments,

Sector-13, Pocket-

A, Phase-2,

Dwarka, New Delhi-

110078

Contact: +919*********

Mail id: **********@*****.***

Career Objectives

Contribute to the organization with the best individual efforts for

achieving its goals and to have a continuous self-development by learning

new skills.

Professional Experience

. eCentric Solutions Pvt. Ltd. C/o National Informatics Centre, New

Delhi (June 2013 to current)

Team Lead (Software Implementation) / Business Analyst:

Working on eOffice projects of National Informatics Centre, I've been

involved right from the stage of:

. Gathering, Analyzing and Documenting client requirements.

. Preparation of Infra Gap Analysis Report.

. Customization of the modules as per the client requirement.

. Coordinating with Development Team and Stakeholders.

. Assisting in client data migration from existing legacy systems

to eOffice Suite Utilities.

. Monitoring go live activities and post go live activities.

. Managing on-site implementation team.

. Analyzing and documenting the reported Bugs and client Change

Requests.

. Supported in QA testing.

. Assisting in creation of product release documents.

. CyberQ Consultings Pvt. Ltd. C/o National Informatics Centre, New

Delhi (July 2010 - May 2013)

Senior Programmer (Software Implementation) / Business Analyst:

Worked directly on client site to provide assistance for user's upgrading

to National Informatics Centre eOffice Suite Utilities.

. Performed the tasks of configuring and deploying products as per

customer requirements.

. Handled the tasks of identifying issues in product functionality

and performed root cause analysis of the same.

. Managed the analysis and implementation of eOffice Suite

Utilities in client sites.

. Dealt with transformation & development of projects for

requirement gathering, conducting workshops, and trainings with

business stakeholders and coordinated the process & system

design.

. Documented problem tracking system according to required

specifications and resolved technical problems.

. Monitored client's implementation life cycle and maintained

customer accounts and coordinated with customers.

. Direct the coordination of all implementation tasks as well as

provide consultation to clients on system implementation.

. Contributed in enhancing the use cases, business process flow

diagram & knowledge management documents for the assigned sites.

. 8 months of experience in Aegis Business Process Services Pvt. Ltd.

Worked as Technical Support Executive.

Educational Qualification

< B.E. in Computer Science from Maharshi Dayanand University, Rohtak

(Haryana) in 2008.

< 12th from C.B.S.E Board in 2003.

< 10th from C.B.S.E Board in 2001.

Technical Skills

. DBMS: PostgreSQL, Oracle 9i

. Languages: HTML, SQL

. Operating Systems: Windows 98/XP/Vista/Windows7, Linux

Personality Traits

. Possess effective communication and multi-tasking skills

. Resourceful team player who excels at building trusting relationships

with customers and colleagues.

. Honest and hard working

Personal Details

Name : Nitin Sharma

Date of Birth : 5th July 1985

Father's name : Mr. M. L. Sharma

Permanent Address : Flat-197, Sec-13, Pocket - A, Phase - 2,

Dwarka, New Delhi-110078

I hereby declare that the all above mentioned details are true to the best

of my knowledge and belief.

Date :

Nitin Sharma

Place : New Delhi

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