Customer Service Sales

SOKHA KHUTH

**** ******** ****** ****** *********, NC 28227 ( Phone: 559-***-**** (

E-mail:**********@*****.***

SUMMARY OF QUALIFICATIONS

Solutions-oriented IT Professional with 10+ years of on-site experience in

Information Technology including but not limited to Service Desk, IT team

management, Server patching and maintenance, VPN (setup and troubleshoot),

I.M.A.C (hardware and software) and Desktop Support. Strongly self-

motivated individual with proven ability to gain the confidence and trust

of others. Ability to provide highest level of support throughout an

organization while increasing efficiency and streamlining operations.

CORE STRENGTHS

. End User support and customer service

> Hardware and software configuration

> Migrations and upgrades

> Troubleshoot POS (Point of Sales-Micros)

> Network support; escalation resolution

> Database maintenance

> Remote Administrator

> Ability to train and lead staff to meet demands

> Adept at managing and prioritizing diverse

workloads in high-energy environments

> Ability to develop innovative approaches to problem

solving, decision-making, and strategic analyses

> Strong oral, written, and interpersonal

communication skills

TECHNICAL SKILLS

Windows 2003-2008 Server Cisco Router / Blackberry & iPhone

Windows XP / Windows 7 Switches Microsoft Exchange

Active Directory Citrix Microsoft Outlook/Lotus

Wireless Networking AS 400/Munis Notes

RFID Microsoft Office Suite

Avaya Phone & Voice Mail Norton Ghost/Acronis Track IT

Switch / VOIP / Cisco iPhone Linux/Red hat /Remedy/Helpstar

HP & Dell Printers Endura/DVR system

IT Management and Break Fix(Laptop &

Procurement Desktop)

EXPERIENCES

TimeWarner Cable, Charlotte, NC - Noc Operator (Contract)

6/2014 - Present

o Surveillance of applicable system monitors (NOC) Event Management

Tools.

o Performs initial Troubleshooting, problem analysis and isolation of IT

systems Events.

o Performs tracking and management of IT server system and application

events to resolution.

o Tracks and supports system change control schedules and activities.

o Produces, maintains and updates written procedures.

Bridgewater Associate LLC, Norwalk, CT - Service Desk Associate (Contract)

3/2014 - 5/2014

o Supporting 1,800 Clients for A major hedge Fund in support win 7

migration.

o Daily Travel to five locations throughout the lower Fairfield County

area.

o Providing level II,III desktop support in secured Environment.

o Supporting MS office 2010 as well as in house application

troubleshooting daily.

o Remote control tool Cisco VPN,Citrix,,SecureID,VNC server.

o Iphone,Blackberry,Ipads and citrix Zen Client support.

o Break fix, swaps, termincations and new client setup.

o Active Directory, File permissions mapping driver and answer any

client questions supporting a cast array of user issue Daily.

o Transport computer equipment to the five different locations.

SOKHA KHUTH E-mail: **********@*****.*** ( Phone: (559)708-

7268

Page 2 of 3

EXPERIENCES cont'

City of Bridgeport, Bridgeport, CT - Server Specialist/Service Desk

Supervisor 5/2011 - 3/2014

o Patch server 2003-2012, configure barracuda firewall/load balancer

appliance.

o Setup and configure EMC Blades/Dell NAS(Network Area Storage) / Work

with networker backup

o Configure and maintain Symantec/blackberry Server

o Maintain/ user support on Munis Financial system (ERP).

o Manage the Helpdesk and the Support tech.

o Supplied hardware /software support to firehouse, City Hall employees,

and Police Enforcement.

o Manage Active Directory Accounts and keep and maintain documentation;

maintenance schedules.

o Respond on request to Perform add move and change when necessary

o Create policy and procedure that adheres to City protocol.

o Provide support for mobile devices (iPhone's, Ipad's & Blackberry's).

o Maintain and support Server and appliance that support City Function.

o Maintain leased and owned asset inventory with procurement team.

o Operating system and utilities support, application desktop

deployment.

o Install, Troubleshoot and Map HP and Dell Printers.

o Deploying new desktops and laptops, application installation and User

data migration.

o Rebuilding existing machines from Windows XP to Windows 7.

o Cover IS personnel on sick or vacation days as well as work 24-hour on

call as needed.

ADP, Milford, CT - PC Technical support (Contract)

4/2011 - 5/2011

o Supported ADP Client with Payroll software installation and

configuration

o Assisted users in running payroll reports and assisted users with

portal issues and downloading of digital certification to access

trusted AP sites

o Performed user Oracle and SQL database upgrades on single and

multiuser platforms

Grundfos Pumps, Fresno, CA - Global IT Service Desk Tech (Contract)

12/2010 - 3/2011

o Supported the 300+ users with office PC software (e.g. Lotus Notes and

Concordia), hardware and installation

o Provided remote support to North America offices

o Managed tickets through remedy ticketing system

Chukchansi Gold Resort & Casino, Coarsegold, CA - Info Technology Tech

8/2007 - 5/2010

o Support the 300+ users with office PC software, hardware and

installation

o Set up accounts in Active Directory, MMS, Slot Data System, Micros

POS, Keywatcher, Casino Marketplace, Exchange 2007, Cool Sign,

Dameware

o Assist users on casino floor with Micros POS, Slot Data System,

wireless hand scanner and LCI issues

Gottschalks, Fresno, CA - Helpdesk Coordinator (Contract) 5/2007 -

8/2007

o Supported PC users at Corporate office and 65 store locations for

software and hardware related problems

o Assisted stores with their POS system and Bridal Registry wireless

hand scanners

o Set up user accounts in Active Directory

Pelco, Clovis, CA - Product Tester Technician (Contract) 8/2006 -

5/2007

o Tested newly developed products for release

o Worked with the developmental team to ensure quality and reliability

of final product

o Ensured specification compliance via mandated product testing plan

SOKHA KHUTH E-mail: **********@*****.*** ( Phone: (559)708-

7268

Page 3of 3

EXPERIENCES cont'

Bridgeport Hospital, Bridgeport, CT - Desktop Support (Contract)

1/2006 - 6/2006

o Provided support and system upgrades for 3000 PC and Laptop users

o Handled incoming Remedy trouble tickets for hardware and software

issues

o Installed scanners and printers

USA TODAY, Wallingford, CT - District Sales Manager 7/2005 - 1/2006

o Managed national newspaper and Independent Contractors for a large

Connecticut district

o Oversaw newspaper delivery and routes

o Developed customer service relations with newsstands\stores to

maintain sales and to acquire additional business

Tyco Healthcare, King of Prussia, PA - Help Desk Support 5/2000 -

5/2005

o Answered incoming calls requesting information technology (IT)

service; evaluate and prioritize calls

o Handled basic security, password reset and access rights for 500 users

on-site and remote site

o Managed Windows XP companywide upgrade project, including re-imaging

o Worked on phone system software and hardware upgrade

EDUCATION

ITT Technical Institute - Clovis, CA

Graduated: June 2010

Associate of Science degree in Information Technology- Computer Network

Systems

Comp TIA A+ certified

Contact this candidate