Customer Service Manager
Resume:
John W. Hardy
Ridgeway, VA 24148
Phone: 276-***-****
Alt Phone: 276-***-****
************@*****.***
Objective
To obtain a challenging position in a team environment that will offer the opportunity for growth within the organization.
Employment History
Call Back Assistant/Installer
10/2013 - 01/2014
Elegant Custom Wood Works
Ferrum, VA
* Meet daily with managers and owners to maintain a proper schedule for following day
* Meet with home owner/contractor to view complaints or changes with product
* To fix minor repairs
* Return defect materials to production plant and assure processes to meet clients expectations
* To call managers and have production and call backs properly worked into production
* Maintain client relationship to better referrals down the road
Skilled Electrition
06/2013 - 09/2013
Marathon Electrical
Stuart, VA
* To insure new employees had proper PPE to perform daily activities
* Assess production for safety, quality, and efficiency
* Run conduit and wiring per plan and hospital codes and guide lines
* Maintain safe work area
Tanner Entry
03/2013 - 05/2013
HanesBrand
Woolwine, VA
* Received production schedule
* Mix proper chemicals per SOP
* Machine Operator/Offbearer
Skilled Laborer
05/2011 - 04/2012
Frith Construction
Ridgeway, VA
* Assisted assigned foreman in extraction and construction of residential and commercial projects.
* Wire and stick welding. Equipment Operator: backhoe, bobcat, company vehicles, fuel truck, jackhammer, forklift, and most all hand tools used in construction.
* Used organizational skills to organize field materials at shop, identified materials and placed them in a neat and organized order. Drew out map of facility and labeled areas on map with material placement.
Assistant foreman
03/2008 - 10/2010
Stanley Bowles
Martinsville, VA
* Assistant supervisor in regular and commercial construction.
* Ran assigned crew in a safe manner
* Trained new hires on all phases of construction
* Crane Operator
* Crane rigger used hand signals and radios to communicate with crane operator, and rigged materials for safe and proper move of equipment.
* Assisted in constructing metal buildings, and lay out company's equipment for future installments
* Industrial/Electrical maintenance
Assistant Plant Manager
10/2007 - 03/2008
Nationwide Homes
Cordele, GA
* Assistant supervisor in regular and commercial construction.
* Ran assigned crew in a safe manner
* Trained new hires on all phases of construction
* Crane Operator
* Crane rigger used hand signals and radios to communicate with crane operator, and rigged materials for safe and proper move of equipment.
* Assisted in constructing metal buildings, and lay out company's equipment for future installments
* Industrial/Electrical maintenance
Customer Service Manager (CSM)(Asst. Plant Manager
04/2006 - 06/2007
Shively & Carter Custom Cabinets
Ferrum, VA
* Follow up with home owner to fix minor repairs and maintain client and customer relationships to maintain referrals.
* Assisted in Supervision of Cabinet Room/supervised Finishing Room.
* Maintained samples to insure correct finish was used in any rework issues
* Installed custom hardware
Assistant Plant Manager/Maintence
06/2003 - 04/2006
Nationwide Homes
Martinsville, VA
* Leadership skills consisted of managing and manufacturing plant on a daily basis
* Supervised up to 114 employees
* Pricing houses
* CAD
* House framing carpenter
* Production supervisor
* Safety consultant
* HVAC Experience
* Mechanical/Electrical /Maintenance
* Installed wiring
* Installed carpeting, ceramic tile and all types of flooring
* Cleaned and ensured all commercial flooring, maintained clean and sanitized plant and sometime on site, operated commercial equipment.
* Auto CAD 07 used system to correct engineering mistakes.
Supervisor / Rough End
02/1987 - 06/2003
Natonwide Homes
Martinsville, VA
* Directly supervise and coordinate activities of construction or extraction workers.
* Trained all new hires though out plant
* Maintained labor reports daily.
* Maintained labor efficiently of each trade though out plant, and tool allowance.
* Maintained safe environment throughout plant by holding supervisors and myself to the highest standards company enforced.
* Lean Management trained.
* Quality inspected all phases of construction from foundations to splicing floors, walls, electrical (rough and finish )many types of roofing systems, plumbing (rough and finish) insulating and storm siding including many different wind zones (company maintained most energy efficient home on the market) dry wall, sanding and painted, final finish, close home for transportation.
* Maintained backorder and packing list for each unit to ensure builder are home owner had correct stock in its correct place for shipping.
* Dedicated to company's goals and SOPs.
* Have experience in shpiping and receiving due to fact of close down time
* Managers ran the department.
* Experience in Eiectrical Maintaence
Education and Training
Issuing Institution
Location
Qualification
Course of Study
Patrick Henry Community College
VA
High School Equivalency Diploma
General Coursework
Occupational Licenses & Certificates
Certification Title
Issuing Organization
Completion Date
Forklift License
Nationwide Custom Homes
12/2007
First Aid and Lifesaving Certified
Georgia Tech Medical Institution
11/2007
Coaching to Win
Palm Harbor Homes
03/2001
Stepping Up To Supervision
Palm Harbor Homes
03/1991
Blueprint Reading
Nationwide Custom Homes
06/1989
Honors & Activities
Tested by val spar, was with in .010 of maintaining same amount of spray on each peace of furniture.Tested by Mr.Suratt of a valspar.
Additional Information
* Electrical Experience, Plumbing, Framing, Wood and Metal Construction.
* Scheduled Production
* Maintained written and verbal non conformances
* Lean Management
* Finish Electrical and Plumbing
* Drywall Hanging, Finishing and Taping
* CNC Router Experience
* Stick Welding
* Trouble Shooting all phases (Electrical and Mechanical)
* Maintained Scheduling in Conformance of Labor Dollars
* Supervised to meet company's objective
* Work as team member
* HVAC Experience
* DOT Driver Certificate
References Available on Request
Contact this candidate