Customer Service Representative

Krista B. Hartz

*** ********* *****, ***********, ** 28117 585-***-**** ********@*****.***

SUMMARY ● Customer Service Expert ● Sales Representative ● Report Specialist

● Program Organizer ● Drawer and Cash Night Manager

●

Regulator

Fifth Third Bank Mooresville, NC [April 2013

EXPERIENCE

Present]

Customer Service Representative

The Customer Service Representative provides excellent customer care to customers

regarding daily transactions, addressing inquiries, and problem resolution.

Key Accomplishments:

o Vault Owner

o Retention Coordinator

Provide help for customers with their transactions in a timely and accurate manor. These

duties consist of cashing checks, making deposits/ payments, check orders, online and

pin maintenance, and statement recovery.

Manage and balance a cash drawer, along with controlling and balancing the main vault.

Operate the telephone. Answering and assisting the customer with any issue or request

made with a confident and caring attitude.

ATM maintenance and processing.

Consistently meet or exceed sales referrals as set by management.

Pull daily reports.

Help organize and put together audit/retention material.

TownePlace Suites Mooresville, NC [January 2013 – April

2013]

Guest Service Representative

The Guest Service Representative interacts closely with the guest and must provide

quality customer service. In doing this, it is important to ensure a positive and

comfortable environment while greeting and assisting the guest in any way from the time

they arrive to the time they depart.

Key Accomplishments:

o Head organizer of our Customer Appreciation Program

Process all guest check ins by confirming reservations in computer system, verifying

guest identity, requesting form of payment, assigning room, and issuing room key.

Operate the telephone. This consisted of calls from in house guests responding to and

resolving any requests, including wake up calls, and future guests where any questions

are answered and reservations are made.

Run daily reports (number of arrivals, departures), identify any special requests, and

check reports for accuracy. As well as review shift logs/daily memo books and document

pertinent information in logbooks.

Process all payment types such as room charges, cash, checks, debit, or credit.

Organized and coordinated customer appreciation dinners and welcome bags.

Night Manager. Managed all services the hotel had to offer being the only representative

on the premises.

EDUCATION Mitchell Community College

Major: Associate of Science General Occupational Technology

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