IT Administrator

Objective

To utilize my **+ years of IT experience to streamline IT operations with a

Chicagoland firm that will allow me to improve all levels of end user

experience through the efficient use of modern technologies such as cloud

services, IP telephony, mobile workplace, monitoring, and virtual private

networking (VPN) access.

Experience

IT Administrator at Sakonent, Chicago, IL February 2014 to Present

Provided IT Administration to 145 users in two nations utilizing Google Apps

for Business, hosted VoIP telephony, and mobile infrastructure in a large Apple

environment. Performed upgrade from OSX 10.6.8 to 10.9.2. Reduced IT

expenditure by 40% in first 60 days. Repaired hardware in-house on Apple

products. Maintained a managed wireless infrastructure with Ruckus Wireless

tools, HP PoE switches, and Cisco Catalyst managed switches with VLANs for VoIP

prioritized traffic, and SonicWall firewalls for

IDS/Gateway/Anti-Malware/Anti-Spyware.

Senior Partner at Indiana Technologies Group, Valparaiso, IN August 2009 to

September 2013

Built a slim operating managed services firm in an economic downturn to help

businesses utilize their IT investment more efficiently. Utilized technologies

such as Calyptix firewalls, UniFi managed wireless services, Comcast Business

Services and Frontier Small Business, along with hosted PBX, hosted Microsoft

Exchange, and website design for e-commerce. Utilized a remote managed help

desk and network operations center to monitor IT operations to over 100 clients

with the use of Continuum and ConnectWise software. Performed day to day IT

operations, management role, dispatching of technicians, financial management,

PCI DSS/HIPAA/Sarbanes Oxley(SOX)/JCAHO compliance for requiring clients.

Handled national client issues regionally for companies such as Conway Freight,

HomeDepot, Walmart, McDonald's, Pizza Hut, Lowes, BlackBox, and Bob Evans.

Primary Account Technician at Golden Tech, Valparaiso, IN February 2008 to

August 2009

Worked as account manager for high volume SLA clients, being primary technical

response for clients and leading other primary techs to provide efficient

service to contracted customers. Provided project management to contracted

clients and ensured process flow to bring projects to fruition from inception.

Performed Tier 2/Tier 3 tasks for clients as needed acting as virtual CTO/CIO

for their organizations.

Desktop Analyst at Community Foundation of NWIN, Munster, IN October 2007 to

February 2008

Hired to assist staff with migration from Windows 2000 to Windows XP in

enterprise healthcare environment. Performed repairs on hardware (PCs, laptops,

HP printers, Lexmark printers) on an on-call, as-needed basis during downtime.

Assisted in reducing overflowing ticket queue to manageable level in three

different hospital campuses.

Field Technician at TEKSystems, Indianapolis, IN June 2003 to October 2007

Performed various national contracted projects including:

United States Department of Defense Navy/Marine Corps Intranet (NMCI) -

Deployed laptops for soldiers worldwide in compliance with project goals as

directed by DoD.

Morgan Stanley Dean Whitter/Xerox - Performed migrations of printing

infrastructure from HP 4000 series to Xerox Phaser 8000 series imaging devices

on the west coast.

Intercontinental Hotels Group/Micros Fidelio - Performed removal of existing

equipment and replaced with current IBM desktops/servers, Cisco switches, and

serial interface devices in 3 hotels per week for 48 weeks.

Asset inventories performed of all IT assets for NiSource, United Airlines, and

City of Indianapolis/Marion County.

Murphy Oil USA/Dell - POS Migration performed in all stores in the State of

Indiana.

Education

Independent Course Study September 2013 to Present

Simultaneously certifying in MCITP, Network +, A+, and Security +.

Morgan Township Jr./Sr. High August 1999 to June 2000

Indiana Core 40 Diploma with a focus on journalism, English, and mathematics.

Valparaiso High School August 1996 to June 1999

Indiana Core 40 studies with a focus on computer science, mathematics, English

composition, and chemistry.

Software

Operating Systems: Windows 2000, XP, Vista, 7, 8, 8.1, Server 2000, 2003, 2008,

2008 R2, 2011, 2012, SBS, System Center, Hyper-V, VMWare ESX and ESXi 3.x, 4.x,

5.x, VSphere 4.1, Virtual Center 2.5, Virtual Center 4.1, AS/400, Linux

(Debian), MacOS 9, 10 (10.1 through 10.9.2), Server, iOS, Android, Windows

Phone, others.

Software: Office 97, 2000, XP, 2003, 2007, 2010, 2013, Lync, LAMP (Linux,

Apache, MySQL, PHP), Microsoft SQL, Cisco IOS, IIS 6, IIS 7, Symantec

BackupExec, Symantec Endpoint, Vipre Business, Active Directory, Exchange 2003,

2007, 2010, Microsoft Forefront, Google Apps for Business

Hardware

Firewalls: Cisco ASA, PiX, Juniper, Fortinet, Calyptix, Sonicwall, Ruckus Zone

Director

Servers: Mac OSX Servers, HP Proliant, Dell PowerEdge/EMC SANs, IBM ThinkServer

Switches/Routers: Cisco Catalyst, HP ProCurve, Dell PowerConnect, Netgear

ProSafe

Communications: Cisco VoIP, Avaya, AT&T, Panasonic, Nortel, Meridian

Cabling: CAT 3, CAT 5, CAT 5e, CAT 6, CAT 7, fiber (limited), RJ-11, RJ-25x,

RJ-45, TCP/IP, VLAN

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