Manager Customer
Resume:
Stephen Burnside
Hillsboro, Oregon, U.S.A.
97123
503-***-****, *******.********@********.*** (home)
503-***-****, *******.********@***********.*** (office)
Summary
As Senior Program Manager, I use my technical experience and communication skills to lead
new product development teams in the creation of products that generate a major portion of
the revenue and profit for our company. I encourage and guide the use of new and innovative
development methodologies to improve the quality and predictability of deliverables. From
requirements at concept phase to finished product and ongoing support, I manage the
activities of cross-functional teams that include Marketing, Product Management, Hardware
and Software Engineering, Quality and Test, Operations, Service, Customer Documenation,
Sourcing, and Industrial Design. I use my program management expertise and experience to
guide and mentor other program managers, and to help direct the evolution of our internal
processes.
Relevant employment history
Grass Valley USA LLC
April 1996
to Present
Aloclek Drive, Hillsboro (Oregon)
Senior Program Manager, Media Group
Lead cross-functional teams of 10 to 100 people that develop new products to
address core and adjacent markets for the business.
Guide teams through internal new product development processes and
milestones, ensuring that milestone criteria for feature planning, schedule, and
budget are reviewed and approved by management committees.
Manage core team to ensure that features, schedule, and budget are tracked,
and that any deviations are appropriately communicated.
Coordinate program activities across teams on four continents and six sites.
Participate in the product line’s management team as a key contrbutor to the
roadmap, and promote program and business needs in a highly matrixed
environment.
Gain personal experience in customer requirements and workflows by visiting
customer sites and actively engage key influencers in new product definition.
Prior to moving into a full-time Program Management role in 2003, I was the
Technical Publications manager for the product line, leading a team of eight
writers and illustrators in the creation of all levels of product documenation,
from SDK Manuals to User Guides and Service Manuals, including on-line
help.
Matrox Electronic Systems
May 1985
to April 1996
1055 St. Regis Blvd., Dorval (Quebec)
Technical Writing Leader, Video Group
Supervised a team of six writers, designing, creating, and editing
documentation of the company’s innovative PC-based video post-production
software, as well as a complete line of videographics hardware and software.
Acted as principal software and hardware resource person for all the
company’s technical writers, participating in the selection, initial training, and
ongoing support of Ventura Publisher, CorelDRAW, Windows, MS-DOS, UNIX,
Vax VMS, high-resolution graphics cards, printing technologies, and electronic
document delivery.
Introduced PC-based publishing systems, on-line help, CD and Web-based
delivery of electronic documenation,
Reported directly to the Group Director, and to the Vice President,
Engineering.
From hiring until 1988, worked as test technician, then led a production test
group, managing test hardware and software to ensure the ongoing quality of
the company’s video and graphics products.
Other employment
Various Aviation Companies
1978
to 1982
Québec and Ontario
Pilot, then Chief Pilot
Ran the day-to-day operations of several small aviation companies in Québec
and Ontario.
Flew single-engine bush airplanes on skis and floats.
Managed scheduling, customer relations, invoicing, collecting accounts
receivable, maintenance operations, and all the other tasks required to keep a
small company going.
Educational background
CEGEP Hauterive
October 1984
to May 1985
Baie-Comeau (Québec)
D.P.E.C. in Microprocessors
• Completed a Diploma course for electronics technicians specializing in the use
of microprocessors in circuit design
• In support of my application for permanent residence in the U.S.A., the U.S.
Department of Labor equated this and previous education to a Bachelor of
Electrical Engineering.
CEGEP Hauterive
September 1983
to October 1984
Baie-Comeau (Québec)
C.E.C. in Electronics
• Completed a Electronics Technician Certificate course, specializing in digital
circuits.
Québec Aviation
September 1977
to October 1978
Ancienne Lorette (Québec)
Commercial Pilot License
• Obtained a Canadian Commercial Pilot License at my expense while working
full time in a chemical factory.
McGill University
September 1971
to May 1974
Montréal (Québec)
• Left the Chemical Engineering faculty when I realized that I had started
University too young.
Québec High School
September 1967
to June 1971
Québec (Québec)
Secondary V
• Graduated with honors and awards at age 16.
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