Customer Service Representative

Shantalet L. Dallas

**** ******* ** #*, *****, FL 33617

813-***-****, 813-***-****, **********@*****.***

SUMMARY OF QUALIFICATIONS

. 10 Years of Customer and Interpersonal Service Experience

. 5 Years Administrative and Clerical Experience

. Knowledgeable in Microsoft Word, Excel, PowerPoint, and Outlook

. Strong Data Entry Skills in Alpha and Numerical

PROFESSIONAL EXPERIENCE

WINN-DIXIE STORES, Tampa, FL

Deli Associate - 2014 to Present

. Greet all customers and provide them with prompt and courteous service

or assistance

. Perform other duties and assignments as directed

. Comply with all safety policies and procedures

. Assist in training associates when assigned

GDIT/Medicare, Tampa, FL

Customer Service Representative - 2010 to 2012

. Responded to 50-100 inquires daily regarding Medicare services

. Provided solutions and assistance for accessing general Medicare

claims information

. Referred Medicare beneficiaries to outside agencies for additional

assistance

. Assisted supervisor create several programs and incentives to boost

team morale

ProVest LLC, Tampa, FL

Skip Trace Clerk/Administrative Assistant - 2007 to 2008

. Provided administrative and clerical duties, such as preparing and

typing memos, correspondence, and reports; opening and routing mail;

and new address requests from the postal service

. Traced and located addresses and phone numbers of individuals who were

delinquent in paying creditors, or other concerned parties, by

referring to telephone directors, street listings, and the postal

service

. Handled 20 skip/trace cases per day

. Utilized internet tools for the purpose of serving legal documents

. Followed up each lead and prepared a detailed investigative report for

the creditor

K-Force Staffing, Tampa, FL

Customer Service Representative - 2004 to 2005

. Contracted with Land-America Flood Services to assist with flood

certificates and resolving flood disputes

. Maintained faxes and update files daily

. Used critical thinking in solving problems for individuals residing in

flood zones

The Hartford, Tampa, FL

Customer Service Representative - 2003 to 2004

. Contracted with the Hartford Insurance company

. Assisted with filing insurance claims

. Used critical thinking in solving problems for individuals with

questions about insurance claims

Brewster Technical Center, Tampa, FL

Clerical Assistant - 2003 to 2004

. Worked on multiple projects, including student registration, updating

student records, and student enrollment

. Ensured display of marketing brochures and other resources materials

were routinely updated

EDUCATION

Diploma, Administrative Assistant, Brewster Technical Center, Tampa, FL

Contact this candidate