Information Technology Technical Support

Dian Diallo

**** *. ***** *** *******, IL ***** ***********@*****.*** 773-***-****

SUMMARY OF QUALIFICATIONS

• Over 3+ years of various experience in the field of Web Application Development in

Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), JavaScript, and

JQuery

• Ability to manage and support multiple departments to implement and align business

objectives

• Appropriate knowledge in Object Oriented Programing (OOP) using C++, C#, JavaScript

• Ability to check for cross browser compatibility working with different browsers such as

Safari, Internet Explorer, Firefox and Google Chrome

• Well experience working with Adobe Photoshop and Cascading Style Sheets (CSS) to

construct backgrounds, layouts, positioning, text, borders, margins, padding and tables

EXPERIENCE

Excel-O-Data Atlanta, GA May 2011 – May 2014

Web Designer

• Providing recommendations for business designs

• Orchestrating dynamic, easy to browse websites that have shopping cart capabilities

• Assisting customers with database creation, design and implementation

• Implementing new web-designs using graphics and videos

• Creating a variety of styles of navigation bars using CSS/ HTML/ Dreamweaver

Starting new host accounts, e-mail addresses for clients and providing technical support for all host

related issues

Chicago State University Chicago, IL August 2011 – May 2012

Lab Assistance

• Conducted open lab sessions: assisting students in project management, power point

presentation, and C#/C/C++

• Monitored students taking exams to maintain academic integrity

• Implemented a variety of troubleshooting skills and enforced IT security

• Developed IT policies for CSU students and staff

• Performed software update in Windows & Mac computers and handled hardware

maintenance on printers network

• Documented data on performance and produce related documents to improve student

assistance program

Windy City Habitat for Humanity, Chicago, IL August 2011 - Present

Volunteer (Office / Construction site)

• Enhancing business strategies while collaborating with managers

• Speaking to different businesses and donors

• Managing and maintaining database

TECHNICAL SKILLS

• Microsoft Word, Power Point, Publisher,

Unix/Linux Assembly

• Excel, OneNote

Information Technology, Advanced

Algorithms, Wire-Shark

• •

Computer Operating System: Scripts: HTML, Cascading Style

Windows 2000/ 07/ 08, Windows XP, Sheets (CSS), JavaScript, JQuery

Windows Vista, Mac OSX

• Database Systems: Oracle, SQL

• Network Protocols: FTP, TFTP, HTTP, 2000/2005, PL/SQL, T-SQL, SQLite3

HTTPS, POP3

• Web Technologies: Dreamweaver,

• Graphics Editors: Adobe Photo Shop Sublime Text, C#, C++

CS4, Adobe Illustrator CS3, Adobe

Flash CS3

IT COURSES

•

• •

Advance C++ Programing Theory of Computation

• •

Computer Networks (I &II) Programing Languages

• •

Database System TCP/IP Network,

• •

Business Writing Network Administrator Technology

• •

Data Structures UNIX Applications

• •

Operating System Discrete Math

• Computer Algorithm

• Computer Organization

COMPETENCIES

• •

Ready for Independent Work and Fast- Ability to Follow Written Procedures

Paced Environment Accurately Without Deviation

• •

Goal Oriented and Reliable Dedicated to team work

• •

Highly Motivated Devoted to Working Smarter

EDUCATION

Chicago State University, Chicago, IL May

2014

Bachelor of Science – Computer Science

Harry S Truman College, Chicago, IL May 2010

Associate of Art

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