Customer Service Representative

Aimee Young Phone:214-***-****

Email:

*****.*****@*****.***

Summary of Qualifications

• Enthusiastic, goal driven and a truly dedicated professional

• Thrives on challenging opportunities and resolving problems in a fast paste work environment

• Substantial experience and outstanding skills in customer service

• Excellent interpersonal skills and ability to work well with others

Professional Experience

Cartus Irving, TX 06/2014-09/2014

Real Estate Coordinator

• Contacted customers to ensure that agent has been in contact with them

• Ensured customers were satisfied with assigned agents and were receiving accurate listings or

advertisement.

• Contacted brokers about any issues, agent change, and final sale information.

Nordstrom Dallas, TX 12/2013-04/2014

Customer Service Experience Team

• Handled customers inquiries about products and services

• Money Handling

• Assisted customer in a timely fashion during check out process

• Authorize Point of Sale (POS) register referrals and catalog sale transactions. Process credit line

increase requests, reactivate accounts and process Change of Address (COA), Card Orders and

Statement Reprints

Connextions Richardson, TX 07/2013- 12/2013

Team Lead/ Customer Support

• Assisted Trainers in preparing new hire classes for production floor

• Handled agent inquires on call center floor as team lead

• Handling customer inquiries about accounts

• Enrolling customers for Medicare prescription drug plans

Public Auto Sales Dallas, TX 10/2012- 6/2013

Finance Clerk

• Organized contracts and loan documents for filing

• Verified employment, residence, and references used for application

• Contracted customers for auto loan agreement

Bank of America Home Loans Plano, TX 4/2012 9/2012

Lead Management Representative

• Assist customers in the origination process with home finance as an interest

• Top performer and leader among peers with day to day production requirements

• Handle high call volumes and escalated calls while with quality at the forefront of each task

• Multi-tasked as universal representative handling customers via chat, inbound and outbound

T-Mobile USA Frisco, TX 7/2010-2/2011

• Tier 3 Tech Support Agent

• Managed inbound tech support calls 60-80

• Resolving issues dealing with technical, billing, internet, service and accounts

• Troubleshooting devices and service

Aegis communications Dallas, TX 10/2009-2/2010

• High volume call center environment, 80-100 calls per

• Handling customer inquiries about accounts

• Enrolling customers for Medicare prescription drug plans

Volt Technical/Apple Addison, TX 8/2008-6/2009

• iTunes Customer Support Representative

• Managed inbound tech support calls 60-80

• Resolving issues dealing with billing, download, technical, and accounts

• MAC user certified Assisted with troubleshooting Email and chat support

Skills :MS Word, MS Office, MS Excel, iOriginate, SharePoint, Status Mart, 45+WPM typing speed,

General clerical, administrative, technical support and customer service experience .

Contact this candidate