Customer Service Manager

John R. Farr

*** ****** ****, *********, ** ***07

H ome: 205-***-**** Mobile: 205-***-****

Email: ********@*******.***

Summary

An IT operation specialist with twenty six years of experience in the information t echnology, banking

and outsourcing industries. Acknowledged strengths in information management, data center

operation and networking. A detail oriented and change hardy information system specialist who learns

quickly, develops close professional rela tionships and possesses a strong desire to succeed. Experience

i s broad in scope and include the following skills:

. Z/os mainframe . Problem Solving

. AS - 400 . Customer Service

. Tandem . Directing Others

. CICS . Negotiating

. Excel . Scheduling

. Word Perfect . Performance Evaluation

. TSO . Policy and Procedure

. Magstar . Batch Processing

. Tivoli . Help Desk

. Fujitsu . ATM's

Professional Experience

BBVA Compass Bank, Birmingham, AL 1997 - Present

BBVA Compass Bank is a financial institute with over 65 billion in assets providing services to members

throughout the United States.

John Farr page 2

IT Operation Manager 1997 - Present

Managing all areas of IT Operations is a 24/7/365 environment and mak ing sure all agree upon goals

are met.

. Determining the work needs, schedules, budgets and objectives.

. Monitoring work process and evaluating work results.

. Managing all personnel related problems.

. Collaborating with the company's departments in establishing computer operations goals and

targets.

. Facilitated conference calls and telephone bridges for real -time site to site communication.

. Participated in weekly management meeting with senior direc tor.

. Coordinated with technical staff and provide support to all application.

N ational Computer Print, Birmingham, AL 1988 -1997

National Computer Print is a recognized leader in outsourced prin t, mail and electronic communication.

Computer Operations Supervisor 1993 - 1997

Organized and prioritized work flow process to meet goals in an extremely high volume and fast paced

e nvironment.

. Developed an effective method to run the monthly billing. This had been a problem for years and

was extremely important as it showed National Computer Prints profit and loss.

. Conducted weekly meeting with operators to improve communication, build a team-spirited

e nvironment and improve job performance.

. Supervised motivated and evaluated performance for 10 employees.

. Nominated employee of the month six times

John Farr page 3

Computer Operator 1988 - 1993

Run Siemens, IBM, Xerox, and STK printers and loaded ta pes and did other system work.

Education

B.S. Birmingham Southern Colleges, Birmingham, AL 1988

Major: Business Administration Management

A.S. Jefferson State Junior College, Birmingham, AL 1985

Major: Data Processing

Advance Course Work

Completed Online Management Courses created by Harvard University.

. .

Budgeting Ethics at work

. .

V irtual Teams Global Collaboration

. .

Leading and Motivating Negotiating

. .

Coaching Persuading Others

. Laying off Employees . Strategic Thinking

. .

Delegating Retaining Employees

Personal Interest

. Running and Walking

. Swimming laps

. Karate

. Yoga and Palate

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