Engineer Management

PRABHASHANKAR KRISHNAMURTHY

Contact Details: +91-990******* ~ E-Mail: **************@*****.***

Aspiring for senior and leadership positions in (Global) Delivery/ Account Management/ Program Management & Test

Management with a reputed organization

EXECUTIVE SYNOPSIS

A goal-driven leader with 14+ years’ qualitative experience in the areas of, Program Test Management, Test

Management, Project Management, Delivery Management, Account Management, Pre-sales,, along with P&L

accountability.

Have International experience managing projects across sphere extensively worked with European and US clients.

Currently associated with Tieto as Lead Test Manager managing program getting implemented in 4 different countries.

Having directly involved in end to end Quality delivery responsibility including Budgeting for my stream.

ITIL and ISTQB Foundation Certified Professional

Handled large SAP HR Project for one of the clients – 100 + Country implementation across globe managing teams from

different parts of the world.

Worked as a single point of contact for Bangalore managed customers, Accounts and Projects as well teams

Expertise in Managing teams across the board (Different stake holders and vendors)

Expert in Line management – handled complete Bangalore team from end to end perspective.

Adept in Management & Delivery Excellence in fixed bid, time & material, SLA-based projects for clients.

Efficiently managed and delivered projects in domains like – B2B, B2C, Embedded, Health care, Telecom, Content

management, SAP HR, Banking…

Proficiency and Enforcing Quality norms across the projects as well worked as an internal Quality Specialist. Worked as

Internal Auditor in a ISO Company

A skilled communicator with honed Stake holder Management, Customer Management, relationship management,

presentation, team/people management, coordination and analytical skills.

PROFESSIONAL EXPERIENCE

Since March 2009 Tieto IT Services India Pvt Ltd Lead Test Manager

June 2008 - February 2009 mPortal Inc Sr.Lead QA

Oct 2003 - May 2008 Verisign Lead QA

Dec 2002 - Oct 2003 ObjectOrb Technologies Member of Technical Staff

Jun 2002 - Dec 2002 Philips Software Test engineer

Dec 2001 - Jun 2002 Nagaraj Technologies Software Engineer – Testing

Jul 2000 - Dec 2001 Net-Kraft Software Engineer - Testing

KEY FUNCTIONS

• •

Program Test Management Customer Relationship

• •

Test Management Written/Verbal Communication Skills

• •

Project Management Implementation of Best Practices

• •

Stake holder Management Line Management

• •

Onsite – Offshore Team Management Multi Vendor Management

• • Account Management

•

•

Deliverables

Project Test Strategizing, Test planning, scoping, estimation, tracking, and ensuring implementation within pre-set

budgets and deadlines (as per best practice guidelines).

Planning, scheduling and handling (Onsite/ Offshore) test Management for technical deliverables of concurrent

projects.

Defining escalation/ response/ resolution time for reported problems on the basis of criticality.

Mentoring team members. Deploying them on basis of their skill levels, monitoring their performance and supporting

their development. Managing the recruitment, training and counselling of process associates.

Driving efforts for managing multivendor development activities and setting up process in managing the same.

Serving as Single Point of Contact / interface for supporting client on various project and Programs from testing and

Test management perspective.

Undertaking resource requirement analysis, both for software and manpower.

Having extensive experience in managing multivendor environment/ setups and effectively manage teams from

different vendors across the globe.

Meeting deadlines without compromising quality norms.

Managing all phases of end to end test Management both from project and program level

Resolving all support and operational issues in liaison with Customers, Stake holders, project managers & business

group.

Achieving customer satisfaction by ensuring compliance with service quality norms and building the brand image by

exceeding customer expectations.

Ensuring all necessary data & matrix are generated and maintained for all processes/ phases.

EDUCATION

Master in Business Administration (MBA – IT) Sikkim Manipal University 2013

Bachelor of Science (Physics, Chemistry and Mathematics) Bangalore University 2000

PROFESSIONAL TRAINING & CERTIFICATIONS

ISTQB – Foundation ITB 2014

ITIL –Foundation Exin 2013

HCM – Training SIEMENS 2002

GNIIT NIIT 2000

QM Certification NIIT 2000

PERSONAL DETAILS

: 30th August 1977

Date of Birth

: 190/2 Dr.V.Seetharamiah road, 2nd cross Chamarajpet Bangalore -560018

Contact Address

Languages Known : English, Kannada, Hindi

WORK HISTORY

Tieto:

From March 2009 - Till Date

Position: Lead Test Manager

Role: Program Test Management, Stake holder management, Team Management, Test management, Competence area

management, Resource management, Delivery Management

Responsibility

• Program Test Management.

• End to End test Management

• Stake holder Management.

• Delivery and Project Management.

• Resource Management.

• Onsite Coordination – Strategy, planning etc…

• Line management.

• Customer interactions and involved in Bidding process.

• Test management – End to end.

• Supporting & facilitating the offshore team.

• Supporting the onsite Business team for UAT

Projects for SIC (Banking)

Role: Program test Manger

Software: Java, Web logic, Linux, Oracle, QC (Quality Centre)

Details: 4 country implementation for Nordic region for solution for Investments and credits part of banking.

Delivery and Project Management (STE)

Project: End to V &V

Responsibility:

Account Management

Customer Management

Resource Management

Delivery Management

Projects at NSN (Nokia Siemens Networks)

P23 - SAP HR

Software: SAP HR module, QC (Quality Centre)

Details: This project is mainly a SAP project pertaining to HR. HR module to be certified based on the LCD defined by the

Business team. We had to qualify this for 13 countries.

DPC:

Role :

• Test Management

• Coordination with multi vendor multi teams

Software : SAP BI, QC

Details: Calculation of KPI and BeX reporting verification.

ESS MSS - SAP HR

Role :

• Test Management

• Coordination with multi-vendor multi teams

Software: SAP HR module, QC (Quality Centre), Portal

Details:

This is the Employee Self Service and Manager self Service project for employees to facilitate the day to day activities from

HR perspective.

We have implemented for 107 countries spanning 8 regions.

ERM - SAP HR

Role :

• Test Management

• Coordination with multi-vendor multi teams

Software: SAP HR module, QC (Quality Centre), Portal

Details:

This is a Enterprise resource management project comprising of different modules for competence building, resource

management and demand planning

Project for Nordea

Net Banking – in Denmark (Client – Nordea)

Role :

• Test Management – System Testing

Software: Net Banking – Web Application developed on J2EE

Details:

This is a web application developed for end customers to facilitate them to use Netbanking features.

This application was developed in Danish Language – We did certify them in Danish.

Training Attended:

• Training on NSN process

• Quality Centre

Project: SIC

Role :

• Program Test Management

• Resource Management

• Stream Management

• Customer Management

• Stake holder Management

• Test Management

Software: Web Application Investment and Credits

Details:

This is a web application developed for end customers, internal users to facilitate them to use legacy applications features with

new technologies. This was mainly developed in view of hormonising the activities across the Nordic Regions.

It’s a 4 country implementation – Finland, Denmark, Norway and Sweden

mPortal Inc:

From June 2008 - February 2009

Position: Sr.Lead - QA

Role: Team Management

• Responsibility

• Project Requirement Analysis

• Planning and strategizing the Testing techniques

• Effort Estimation

• Risks and Mitigation strategies

• People management and Resource Allocation

• Task allocation and tracking

• Collection of data and report generation

• Test Process improvement and implementation

• Automation

• Appraisal

• On-shore and Offshore team coordination.

Projects at mPortal:

CDM - VZW:

• Team Size : 8

• Role : Test Manager

• Software used : Java, Windows Mobile

• Technology : J2EE, Dot net for Client application

• Details: This is a Content management application where the server acts as a gateway by catering the contents to the client

application that gets deployed over various devices. The client is an application that gets embedded in to the devices which

are specific to Verizon. This client application is an interface for browsing and purchasing the contents given by the server.

CDM - Cricket:

• Team Size : 4

• Role : Test Manager

• Software used : Java,

• Technology : J2EE, Brew for Client application

• Details: This is a Content management application where the server acts as a gateway by catering the contents to the client

application that gets deployed over various devices. There are two different client applications those are developed (ISC and

SFC) for this customer one is an Idea screen application and other is a Store front application. These client applications that

get embedded in to the devices are specific to Cricket.

Comcast:

• Team Size : 3

• Role : Test Manager

• Software used : Java,

• Technology: J2EE, Client application is targeted for Apple iPhones.

• Details: This is a comprehensive application that gets deployed over iPhones where the use is given various features like UIB

(unified inbox), UAB (Unified Address book), EPG (Electronic programming guide), FANCAST

VeriSign India Private Ltd, Bangalore, India

From Oct 2003 - May 2008

Position: Lead - QA

Role: Team lead

Responsibilities:

• Being a part of the Quality team I am actively involved in Requirement analysis and Reviews.

• Generating a comprehensive Test plan

• Deployment of the packages on Test environment for verification and Validation

• Test case Management

• Team Management

• Testing the product involving various Testing methodologies

• Communicating with Development/Management team for product related discussion

• Defect Management

• Metrics Collection

Projects at VeriSign

•Project1 : SMSGW (SMS Gateway)

• Team Size : 2

• Role : Test Lead

• Software used : Java,

• Technology : J2EE, Logica Libraries, SMPP

• Details : This is a Gateway application which is an interface to multiple other applications and interfaces which basically uses

SMPP in communicating between the client and its servers.

•Project2 : Picture-mail Client on Symbian and J2ME

• Team Size : 5

• Role : Test Lead

• Software used : Java, C++ on Symbian Environment

• Technology : J2ME, J2EE, Mobile Technology (Multi Media Messaging Technology), Symbian Technology

• Details : It is Client Server application which is designed to provide the Value added services to the customers using the

client deployed on the GSM Handset also providing the Web services for the same.

•Project3 : O2 VAS / PM-O2

•Client : O2

• Team Size : 8

• Role : Sr. Software Test Engineer

• Software used : Java

• Technology : J2EE, Mobile Technology (Multi Media Messaging Technology)

• Details : It is web application which gives value added service to the mobile users.

•Project4 : Voting Application

• Client : O2

• Team Size : 8

• Role : Sr. Software Test Engineer

• Software used : Java

• Technology : J2EE, Mobile Technology (MMS)

• Details : This is a web application mainly developed for the voting competition where in the user can post their pictures on

web and vote for the images in the web through or from the mobile, this application will keep track of the voting through mobile

and from the Web.

•Project 5 : Party Promotion

• Client : O2

• Team Size : 8

• Role : Sr. Software Test Engineer

• Software used : Java

• Technology : J2EE, Mobile Technology (MMS)

• Details : This is a web application which was mainly developed for promotion of O2 products by keeping a competition

among their subscribers and final winner was given a boat party in company sponsorship.

ObjectOrb Technologies Pvt.Ltd, Bangalore

From Dec 2002 - Oct 2003

Position: Member of Technical Staff

Role: Team lead & QA champion for my project

Responsibilities at ObjectOrb:

• QA Management

• Requirement analysis

• Test plan creation

• Generation of Test cases (Smoke, negative, basic)

• Execution of Test cases (Both Manual as well as in the Automated environment)

• Bug tracking using clear quest

• Trace ability matrix report generation.

• Automation (Functionality using Rational)

Project at ObjectOrb

•Project : Oprix Monitor

• Team : Oprisk Team

• Module : Monitor

• Team Size : 12

• Role : Test Lead

• Software Used : Java, Oracle, and DB2.

• Description : This is a Banking product which will inform the banking official regarding the Risks involved in its operation

depending on the previous data.

Philips Innovation Campus, Bangalore

From Jun 2002 - Dec 2002

Position: Software Test Engineer

Role: Test Engineer

Responsibilities at Philips:

• Integration and verification of Embedded system Interface level testing( Consumer Electronics)

• Test case generation and Execution through Tools.

• Test plan Creation.

• Intake Testing.

• Debugging the Code

Project at Philips (Contract)

•Project : SALSA (Consumer Electronics)

• Group : TV Group

• Team : I & V Team

• Module : Audio Video Controls

• Team Size : 6

• Role : Software Test Engineer

• Duration : 6 months

• Software Used : C, In house tools.

• Description : This is a TV product where in the software is developed and embedded in TV, The audio Video system mainly

covers different features of the respective modules

Nagaraj Technologies Pvt.Ltd

*Working at SIEMENS

From: Dec 2001 - Jun 2002

Position: Software Engineer (Testing)

Responsibilities at SIEMENS

• Basic functionality testing

• Bug tracking using clear quest

• Trace ability matrix report generation.

• Automation (Functionality using Rational)

Project at SIEMENS(Contract)

•Project : ComEPR

• Module : ADT (Admission, Discharge, Transfer)

• Team Size : 3

• Role : Software Engineer Testing

• Software used : VB,C++,MS SQL 2000, VC++

• Environment : WINNT, WIN2K

• Duration : 6 months

• Tools : Rational 2002 (Robo, Test manager)

• Description : This is a health care product and the module deals with the patients registration, discharge, death registration

as well as transfer of patients from one department to other. This module also involves in Health care Organization setup and

staff assignments to the units as well as staff creation.

Net-Kraft Pvt.Ltd

From: Jul 2000 - Dec 2001

Position: Software Engineer - Testing

Responsibilities at Net-Kraft

• Test plan creation

• Generation of Test cases (Smoke, negative, basic)

• Execution of Test cases (Both Manual as well as in the Automated environment)

• Bug Tracking - using tools

• Validation report generation

• Regression testing

• Use case Design (Tester Perspective)

• Database testing

• Usability testing

• Automation (Performance as well as functionality) using tools (E-Test, WAST, Rational)

Project at Net-Kraft

•Project 1 : GTS Customer

• Client : CYBERDESIC

• Team Size : 20

• Role : Software Engineer Testing

• Software used : Java, JSP, Oracle 8.0 +

• Environment : WINNT (SP5), HP UNIX (On Remote Site)

• Description : This is a web application, which is a search engine, used for searching the equipments (Heavy machines)

depending on the requirements. This application includes two modes of search which is Normal search and Advanced search

for better performance. Customer is the user who can view the details of the equipment and order for the same through mail.

Project 2 : GTS Dealer

• Client : CYBERDESIC

• Team Size : 20

• Role : Software Engineer Testing

• Software used : Java, JSP, Oracle 8.0 +

• Environment : WINNT (SP5), HP UNIX (On Remote Site)

• Description : This is a web application, which is a search engine, used for searching the equipments (Heavy machines)

depending on the requirements. This application includes two modes of search which is Normal search and Advanced search

for better performance. This user who can view the details of the equipments of both personal and other dealers, also add,

modify, delete personal equipments.

•Project 3 : CIQA (Cat Insurance Quote Application)

• Client : CYBERDESIC

• Team Size : 20

• Role : Software Engineer Testing

• Software used : Java, JSP, Oracle 8.0 +

• Environment : WINNT (SP5), HP UNIX (On Remote Site)

• Tools : Performance Testing using E-Test.

• Description : This is a web application, which deals with the insurance aspects of the machines which are dealt by Caterpillar.

It will calculate the premium for the machines depending on their selection criteria.

•Project 4 : RPC (Rental Power connection)

• Client : CYBERDESIC

• Team Size : 20

• Role : Software Engineer Testing

• Software used : Java, JSP, Oracle 8.0 +

• Environment : WINNT (SP5), HP UNIX (On Remote Site)

• Tools : Performance Testing using E-Test.

• Description : This is a web application, which is a search engine, used for searching the equipments (Power generation

machines) depending on the selection criteria. The user can view the details of the equipments and order for the same through

mail

•Project 5 : NORD COMPO

• Client : NORD COMPO

• Team Size : 7

• Role : Software Engineer Testing

• Software used : Java

• Environment : WINNT

• Description : This is a search engine application, used for searching the data from the CD given to the user for that particular

edition.

Contact this candidate