Director IT

SHADMAN M. SYED

** ******* **** ******, ************, MA 01532 (C) 508-***-**** (H)

508-***-**** ************@*****.***

Profile:

A Senior Inforamtion Technology professional with more than 15 years of

expierience in technical and team leadership, with a proven track record

for defining, building and optimizing high quality IT infrastructure and

services. Well regarded for designing enterprise technology solutions that

reduce costs, improve efficiencies and maximize return on investment.

Certified Amazon Web Services (AWS) Business and Technical Professional.

Global IT Infrastructure & Operations - Established a global IT

Infraturcture services and Operartions team across the US and India for a

Multi Million dollar enterprise. Formulated global intergration policies

and successfully managed teams across diverse cultures.

Technology Management - Proficient in all aspects of server, storage and

Multi Tennant Cloud management including system design, installation,

configuration, backup, high availability, disaster planning, performance

tuning, capacity planning, monitoring, security, asset management and

documentation.

IT Sales - Consistently generated a healthy revenue stream by winning new

pursuits and developing existing opportunities for future growth. Created

new pricing schemes/models for IaaS on the public and private cloud based

on competitive market analysis.

Vendor Relations - Proven track record for building strong

relationship/alliances with the right vendors to reduce costs, improve

services and support strategic goals.

Areas of Expertise:

Enterprise Architecture People Management Data Center Management

& Design

Global IT Operations & DevOps Managed Services ERP Systems

Support Implementation

Public & Private Cloud System Configuration Systems Standardization

Solutions Mgmt

Systems Integration IT Sales Security & Audit

Compliance

HIGHER EDUCATION:

Wayne State University, MI - Master of Science in Electrical Engineering

(cumulative GPA 4.0) - 1995

EXPERIENCE:

Senior Manager Infrastructure Services, Capgemini, LLC: September

2012 - Present

Team Management

. Hands-on senior technical manager of a team consisting of 3 managers

and 35 system engineers

. Coach, mentor and train senior and junior team members to achieving

higher goals and performance objectives

. Given the "People Manager of the Quarter" award in Q4 2012

Operational efficiency

. Achieve high operational efficiencies by consolidating IT

infrastructure through physical to virtual migrations

. Implement standard operating procedures across teams in different

geographic regions. Lead large engagements with multiple work streams

and delegated complex tasks across multiple levels of authority

Technology Management

. Responsible for drafting technical solutions based on varying client

requirements and SLAs

. Train and mentor senior systems engineers for server and storage

design/implementation/support

. Develop new Public and Private Cloud solutions based on latest

industry standards

. Develop and maintain disaster recovery solutions which meets the

clients RTO/RPO requirements

. Perform detailed evaluation and benchmarking of Tier 1 and Tier 2

storage products from EMC, Netapp, IBM and HP

Business Development

. Write Business cases for hardware and software refresh, and

introducing new technologies for reducing operating expense

. Present Business cases to the executive management for budget

approvals

. Develop IaaS brokerage service utilizing various Public Cloud

solutions from Amazon Web Services

Manager Infrastructure Services, Capgemini, LLC: November 2006 -

September 2012

Clients in the Media and Entertainment Industry

. Host a multi Peta Byte Storage infrastructure on EMC NS960 and ATMOS

storage arrays

. Propose and implement non disruptive migration solutions to improve

business efficiencies

. Create detailed performance benchmarking reports with multiple

variables (read/write block size, file permissions, transfer rates,

bandwidth, etc.) and publish these reports to the EMC and client's

engineering teams.

. Setup training sessions with the onshore/offshore UNIX and SAN

administration teams for basic to advanced Server/Storage/Application

management tasks.

Clients in the e-Commerce Industry

. Provide hands on management and support on Fujitsu Prime Power and Sun

SPARC based servers and EMC Clariion CX310 array and Brocade switches.

. Provide System Architect and project lead role for an Oracle 10g RAC

and Fujitsu PrimeCluster implementation.

. Perform hands on system design, implementation, support and

performance tuning of SAN and UNIX server landscape.

. Setup real time replication of critical data, from the production to

disaster recovery sites, using the WANSync software suite.

Clients in the Food Production and Distribution Services Industry

. Design and implement SAP R/3 and BW migration from an EMC CX300 to IBM

DS4700 storage array.

. Perform cross OS platform migration from HP-UX to AIX.

. Write documents, procedures and scripts for automating the data

migration process.

Health Care industry:

. Design, implement and support a Health Information Exchange for the

state of North Carolina in a virtualized environment utilizing VMware

vSphere on HP DL380 servers, Cisco MDS switches and HP MSA storage.

. Setup a Disaster Recovery site with similar hardware using a third party

Oracle database replication product called "Dbvisit" for the remote site

Oracle database replication.

Manager Systems Engineering Global Crossing, Inc.: December 1998-

November 2006

. Manage, mentor, lead and performance review team of UNIX Systems

Administrators.

Plan, co-ordinate, implement and manage UNIX based corporate IT projects.

Provide hands on support on entry level to high-end Sun and HP servers,

located both locally and remotely, in a large corporate data center

environment.

Develop corporate standards for setting up secure and reliable UNIX Systems

by utilizing best practices from CIS (Computer Information Systems)

benchmark checks.

Design, architect, install, configure and support entry level to high-end

Sun servers and their storage, to meet corporate standards of high system

availability and business continuity.

Perform UNIX subject matter expert duties for business critical enterprise

services.

Implement high system availability (HA) through Sun Cluster, Veritas

Cluster Server (VCS) and HP MC/ServiceGuard.

Provide 24 x 7 on-call support for business critical corporate services

running on enterprise UNIX servers. Use Nagios (Netsaint) for system,

storage and application monitoring.

Performance tune kernel, CPU, memory, storage I/O, and network bottlenecks,

using various performance management tools, such as Orca reports, Sun

DTrace, SE Toolkit, sar, vmstat, iostat and netstat.

Develop and implemented technical solutions and strategies that meet

business requirement for high system availability and disaster recovery.

Provide constant input to management on capital and operating budgets. Meet

yearly with business owner and developers for budget forecasting.

Secure systems by proactively running security scans through FoundStone and

perform remediation of security vulnerabilities.

Write process and procedure for UNIX patching policy, and follow the

patching policy to bring systems up to the recommended patch levels.

Evaluate benchmark and deploy new technical solutions to keep pace with

changing IT strategies.

Plan, Co-ordinate and implement security policies to comply UNIX systems

with government mandated Sarbanes-Oxley Act.

UNIX Systems Engineer, NTT, Client Site: Ford Motor Company: August

1996-December 1998

Perform UNIX system administration tasks in a diverse environment,

consisting of Sun, SGI and HP systems.

Customize, package and integrate CAE/CAD/CAM applications for Ford specific

UNIX global client.

Configure systems and write UNIX shell (Bourne/C shell) scripts for

performance enhancement of engineering applications.

Benchmark and certify various CAE/CAD/CAM applications for Ford's standard

UNIX environment.

Training/Certification:

Certified AWS Business Professional Management and Leadership Skills

Certified AWS Technical Professional Puppet Enterprise Management

EMC Proven Professional - Information Team Building

Storage Mgmt.

EMC Cloud Solutions - ATMOS Veritas Cluster Server

VCE Vblock Administration VMware vSphere Install, Configure

& Manage

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