Customer Service Sales
Resume:
Denise Griffith
Hard Worker, Experinced Customer Service Skills,Outgoing, Student
Alexandria, VA
**************@****.*** - 518-***-****
* ** ******** ******* **********, 6 Months Teacher Aide Experience, 1yr Retail /sales . Experience
WORK EXPERIENCE
Cashier
Party city - Springfield, WV - September 2014 to Present
Carries out various Cash Register procedures
Operates cash register and records prices, compiles printed list and displays cost of purchases, taxes and
rebates on the monitor/ screen.
Rings up customer sales. Reviews price sheets to note price changes and sale items.
Helps customers to use electronic fund transfer machine, locate items within the store and select specific
items mentioned in sale and rebate offers. Collects cash or checks from customers and makes change for
can transactions. Counts cash in drawer at beginning and end of shift. Bags all merchandise and redeems
promotional coupons. Writes customer orders. Processes balloon orders. Assists in the delivery of quality
customer service through personal contact with customers and prospects while adhering to approved quality
standards.
Interacts with and assists customers. Answers the telephone.
Completes Receiving, Merchandise Handling, Inventory Verification and Assigned
Section procedures:
Checks in merchandise when receiving shipment as needed. Tickets and labels merchandise.
Packs out merchandise. Stocks shelves from overstock areas and climbs ladders when necessary.
Responsible for certain categories in store as assigned by the General Manager.
Oversees Store Appearance and Maintenance: Supervises all aspects of store maintenance and appearance
to ensure compliance with Party City standards including taking out garbage, sweeping, cleaning restrooms,
etc. Retrieves carts from the parking lot.
Maintains front end and balloon counter.
Laborer
Labor Finder - Alexandria, VA - June 2014 to Present
Maintain a consistent and unrelenting focus on safety throughout all job functions. Manage day to day work
zone set up, maintenance and tear down meeting or exceeding customer, state and company expectations,
Lift, carry and place traffic cones to ensure the safety of the work zone. Lifting may be up to 50 lbs.Lift, carry,
place and assemble traffic control signs in the proper order to manage work zone traffic. Follow company and
state guidelines for effective, safe well managed work zones. Keep equipment in trucks well organized and
in working order. Develop superior knowledge of Work Zone Setup and Design and Professional Flagging
responsibilities. Provide the highest level of customer service to all customers.
Sales Associate
Family Dollar - Hyattsville, MD - August 2013 to January 2014
Provides customer engagement in positive and approachable manner, Assists in maintaining a clean, well-
stocked store for customers during their shopping experience., Helps in the unloading of merchandise
from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Independently stocks shelves and recovers merchandise in the store. Accurately handles customer funds and
processes transactions using the POS system. Remains constantly aware of customer activity to ensure a
safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective
and profitable store operation.
Cashier
Sodexo - Washington, DC - May 2013 to November 2013
Receive payment by cash, check, credit cards, vouchers, or automatic debits.,Issue receipts, refunds, credits,
or change due to customers,Count money in cash drawers at the beginning of shifts to ensure that amounts
are correct and that there is adequate change. Greet customers entering establishments.Maintain clean and
orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
Cashier/Baker
Franks Gourmet Market - New York, NY - May 2011 to August 2011
Cashier: Receive payment by cash, check, credit cards, vouchers, or automatic debits, Issue receipts, refunds,
credits, or change due to customers,Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain
clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate
bills using calculators, cash registers, or optical price scanners.
Baker : Assist and help in the preparation and production of products by company specifications and
instructions in the time frame,Treat and process raw materials and ingredients (flour, oil, sugar, yeast, water,
etc.),Prepare different dough and mixtures according to production recipes under baker supervision,Produce
and apply decorations on bakery products under supervision, Fill and maintain presentation stock,Stock or sell
products,Help in the bakery or customer service when required, Ensure that the clients are served in a friendly
and efficient manner, Get delivery date and ensure that documents comply with requests,Receive deliveries
and verify that the delivered goods match weight and shapes mentioned in the catalogue,Assist and help in
inventory-taking,Provide services to meet a high level of customer satisfaction,Manage spoilage, turnovers
and inventory of stocks and goods,Processes invoices and credits,Plan promotions and strategies to generate
growth in sales,Clean, maintain and make simple repairs to machinery and equipment used in bakery.
Teacher Aide
Potomac Lighthouse PCS - Washington, DC - June 2010 to August 2011
preparing snacks, teaching children about numbers, colors and shapes, helping them get dressed and
changing their diapers when needed. They also evaluate students' social development and physical well-being.
Preschool teacher's assistants should be prepared to take on the role of lead teacher when needed.
Teacher Aide
Lenda Sears Child Development - Washington, DC - May 2010 to August 2010
Assisting in the planning and implementation of daily program of a Lead Teacher in schools is the primary
responsibility of assistant teachers.
Classroom supervision in the absence of Lead Teacher is a task which has to be conducted occasionally.
Preparing a suitable learning environment for children, supplying them with necessary materials, stationery,
etc. and setting up interest centers are few other responsibilities of teacher assistants.
They have to attend staff meetings, conferences and the required training programs.
The Lead Teachers carry out various activities that lead to emotional, intellectual and social development of
children; the assistants should also help teachers in successfully conducting these activities.
There are professional organizations which work towards the development of children in their early days.
Teacher assistants are expected to participate in programs conducted by such organizations.
To help children in developing good habits including that of personal hygiene is a seemingly minor yet important
task to be handled by assistants; few of the tasks associated with personal hygiene are toilet training and
diaper changing.
Reporting to the Lead Teacher in case of observance of problems with children.
The teacher assistant should also help in maintaining a neat and clean classroom.
Retail Sales Associate
Avon - Wheaton, MD - March 2008 to June 2009
Identify, communicate and respond to opportunities to impact sales and customer satisfaction with each
customer. Build rapport, develop and expand customer relationships with each customer by understanding
individual requirements/expectations and meeting their needs.
Primary responsibility of informing, advising and installing ADT security systems for residential accounts Sales
skills, personal growth, high energy and ability to grow within this fast- paced organization is a must .
EDUCATION
High School Diploma in Business Communications
Potomac High School - Oxon Hill, MD
2005 to 2009
LINKS
https://www.facebook.com/denise.griffith.507
CERTIFICATIONS
ADA Guidelines Course
October 2013 to Present
saftey 2
October 2013 to Present
GROUPS
My Gift Mentoring Program
September 2008 to September 2010
ADDITIONAL INFORMATION
references
Williams Cooke
Relationship : Former Coworker /CloseFriend
Bartender at Annie's Paramount Steak House
Anora Goldring
Former Supervisor
teacher at Lena Sears Child Devleopment Center
Abduliam Rashid
Close Friend
cleaner at Majh
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