Collection Manager/Accountant

Pakalia C. Beck

**** **** **

Des Moines, Iowa **311

{515} 528-8830 or 515-***-****

Objective

I bring approximately 20 years of strong accounting, customer service and various office skills, with several different types of business

environments. I am looking for a company where I can build a career. I am very dependable, detail oriented and skilled with extensive

experience in a full life cycle of general accounting, collections and customer service.

Wells Fargo-Des Moines, Iowa Specialty Collections

September 2012 to February 2014

I set up payment arrangements on deceased home equity and personal lines of credit. I work with families who have lost their loved ones

and need to decide if there is interest in the estate. If so, I help in getting all required documents and update the customer on the

requirements of the loan. I send out necessary correspondence when necessary. I work with Attorney’s on accounts that are going through

probate and also act as a mediator to settle some accounts. I process accounts for foreclosure when necessary.

Reliant Capital Solutions-Columbus, Ohio Collector/Collection Manager

September 2008 to April 2012

Set up payment arrangements with customers. Maintained client inventory for about 20 clients. Managed the medical collections

department and the student loan department. Reported client progress to the owner of the company. Handled hiring and terminating for

my department only, and handled all disciplinary actions. Conducted side by side’s with several collectors to improve their collection

capability. Approved/Disapproved all leave requests. I filled in as the company trainer for all new hires. Very familiar with every client

that the company represented. Handled all escalated calls and followed up on all customer complaints. Met with clients when necessary.

Continually accomplished all goals that were set, whether individually or for my department. Consistently maintained top collector

status.

MRS Associates-Columbus, Ohio Collector

January 2006 to September 2008

Collected on credit card accounts. Set up payment arrangements with customers. Mentored collectors within my department who were

struggling to hit their goals. Monitored monthly payments and followed up on all broken promised. Effectively worked as a second voice

on calls when the collector could not “close the deal”. Assisted manager with all new hires. Helped with setting up work stations, also

gave tips on how to set up their work que each day and with basic collection techniques.

Kelly Temporary Services-Columbus, Ohio Various Positions

March 2001 to January 2006

Accounts Payable Data Entry Secretary

Collections Bookkeeper Payroll

Administrative Assistant Cost Accounting Customer Service

Audited leases

State of Ohio-Columbus, Ohio Accountant II

January 1990 to March 2001

Worked for the Department of Public Works and the Department of Transportation. Accounts payable and receivable. Ordered all

supplies for the company. Handled all billing, internal and external. Made daily deposits to the bank. Handled collection calls,

(commercial collections). Did job costing on all jobs after completion of the project. Processed payroll for the accounting department

only. Supervised lower level account clerks. Trained new hires and help in recruiting. Handled all bid openings daily for the local

contractors.

References

Margie Brickner -Owner Maggie Young-HR Gabriel Bassett-Trainer

Reliant Capital Reliant Capital Reliant Capital

Columbus OH Columbus OH Columbus OH

614-***-**** 740-***-**** 614-***-****

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