Customer Service Representative
Resume:
Alicia Jackson
****************@****.***
Summary
Dedicated and focused Administrative Support Professional who excels at prioritizing, completing multiple tasks
simultaneously and following through to achieve project goals. Offering versatile office management skills, excellent
customer service, proficiency in Microsoft Office programs, and property management software. Strong planner and
problem solver who readily adapts to change, works independently and exceeds expectations. Able to meet tight deadlines
without compromising quality. Seeking a role of increased responsibility and authority.
Highlights
•
• Meticulous attention to detail • Resourceful
• Self-directed • Dedicated team player
• Professional and mature • Strong Problem Solver
• Strong interpersonal skills
• Schedule management
• Advanced MS Office Suite knowledge
Accomplishments
• Assisted with the planning and execution of a major office headquarter move.
• Promoted to Commercial Leasing Specialist after 5 months of employment.
• Successfully planned and executed corporate meetings, lunches and special events for group of 60+ employees,
including the company annual holiday party.
• Developed and implemented company’s first tenant manual outlining all proper procedures and policies.
• Coordinated and arranged company’s first annual US Marines Toys for Tots Event.
Experience
Cowan Systems LLC
Baltimore, MD
Human Resources Representative
April 2014-July 2014
• Provided administrative support on all personnel matters
• Investigated and processed unemployment requests, insurance claims
• Conducted new employee orientations
• Completed audits of various benefits and other HR programs and recommended any corrective action
Blue Ocean Realty
Baltimore, MD
Commercial Real Estate Leasing Agent
February 2013 to March 2014
• Assisted with the General administration of commercial properties, communicated directly with brokers, vendors,
and current/prospective tenants to gain property information and access to buildings.
• Collected and kept careful records of rental payments for a portfolio that included 60+ commercial tenants.
Monitored and documented all income, including delinquencies.
• Responsible for the marketing and leasing of commercial real estate, preparing leases and related forms, fully
abstracted all leases and entered all pertinent information into the Yardi management system. Tracking Certificate
of insurance
• Established strong relationships with current and prospective tenants to gain support and effectively achieve
results.
Blue Ocean Realty
Baltimore, MD
Office Administrator
October 2012 to February 2013
• Served as primary point of contact for and liaison between CEO's, management, residents/tenants, and vendors
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for
information.
• Responsible for planning meetings and preparation of conference rooms. Coordinating corporate luncheons and
develop presentations for on and off site meetings.
• Received and screened a high volume of internal and external communications, including email and mail.
Maryland EZ Pass Service Center
Baltimore, MD
Lead Customer Service Representative
January 2008 to September 2012
• Managed and maintained high volume workload in a deadline driven environment.
• Trained staff on how to improve customer interactions led a team of customer service representatives to increase
service center profitability.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Built customer loyalty by placing follow-up calls for customers who reported product issues, provided accurate
and appropriate information in response to customer inquiries.
• Developed effective relationships with all call center departments through clear communication.
NeighborCare Home Medical Equipment
Annapolis Junction, MD
Third Party Collector
May 2004 to September 2006
• Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
• Received and reviewed billing correspondence, responsible for maintaining accurate and complete records
concerning billing activity.
• Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations pertaining to
billing codes.
Contact this candidate