Customer Service Manager

Andrew Barrett

St. Thomas, ON

*************@*****.*** - 519-***-****

Seeking a more rewarding career and obtain personal growth. I would like to obtain a position in which I can

bring my learned skills as well as acquire new ones. I would like to use my skills of organization, planning,

technical abilities and outgoing personality within your company.

WORK EXPERIENCE

Maintenance Supervisor

Brookfield Johnson Controls, Shell Canada Inc. - Sarnia, ON

Responsibilities

-dispatch

-scheduled work days for technicians

-daily communication with Shell head office in Calgary

-organized subcontractors

-order parts

-obtain site permits

-track calls in all stages

-monthly reports of progress to head office

-assist Shell employees learning the new Planon program

-remain in touch with Shell employees to inform them of status changes in their calls

Accomplishments

-I was able to develop some new programming elements to further enhance their computer scheduling and

response times of calls

-set up PowerPoint presentations on computer programs to new Shell employees

ASSISTANT SERVICE MANAGER/DISPATCHER

Serv-Quip - London, ON - February 2000 to February 2014

direct supervision of 10 service technicians

-schedule days of all technicians

-ordered and controlled all levels of stock

-received all parts and equipment

-shipped parts and equipment to customers

-fielded customer complaints to appropriate departments

SERVICE MANAGER

Nationwide Gourmets - London, ON - 1996 to 1999

managed and oversaw service technicians and their duties

-trained new technicians

-received product

-ordered parts and equipment

-load and unload trucks

-count money

customer service

Beckers Variety - St. Thomas, ON - 1993 to 1997

receiving inventory and inventory counts

-use of computerized till and scanner

-assisted with scheduling

-training new employees

EDUCATION

Air Conditioning and Refrigeration

Fanshawe College, London Campus

1996

ADDITIONAL INFORMATION

PROFESSIONAL SKILLS AND TRAINING

-Have attended management and customer relations classes (learning how to listen to all comments positive

or negative, thus appropriately dealing with each situation with professionalism and respect for the customer

or coworker)

-WHMIS trained

-G2 Gas Fitter license

-Licensed fork lift operator

-Experience with numerous PC software applications

-Factory trained in many makes and models of commercial cooling equipment

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