Customer Service Management
Resume:
**** * ******** ***, **, Chicago, Illinois *****
*********@*****.***
Zarni Htay
OBJECTIVE
SYSTEMS ADMINISTRATOR
Proven Success in Systems Optimization and Strategic IT Solutions
. Accomplished systems administrator with 4 years of experience managing
server infrastructures and data-center on Window Servers. Effectively
plan, install, configure and optimize the IT infrastructure and
security to consistently achieve high availability and performance.
. Proven ability to create and deliver solutions tied to business
growth, organizational development and systems/network optimization.
Skilled problem identifier and troubleshooter comfortable managing
systems and projects in a range of IT environments.
EDUCATION
ITT Technical Institute Miami, FL
Date of Graduation: March 2012
. Bachelor Degree in IT ISS, Information Systems Security
. Winner of final Capstone Project
ITT Technical Institute Miami, FL
Date of Graduation: March 2010
. Associate Degree in IT, Computer Networking Systems
. Winner of final Capstone Project
Bachelor of Science in Physics Yangon Eastern University, Myanmar
Date of Graduation: May 2001
. National Badminton Player Scholarship
PROFESSIONAL EXPERIENCE
System and Database Administrator
Global Engine Maintenance Aerospace (May 28th 2012- September 26th 2014)
Doral, FL
Hired as a full-time systems and database administrator. Provide
Windows/Elastix/Barracuda administration, System Center
administration, LAN/WAN/VPN administration, Hyper-V administration,
and intrusion detection and prevention (AthTek) monitoring. Also
manage Firewall, wireless access points and Web filter. Design and
implement VoIP PBX system and disaster recovery (DR) solutions for the
company.
. Evaluated and reconfigured company's Windows/Oracle setup. Improved
system security through setup and ongoing maintenance of System Center
Manager. Delivered a cohesive solution managing Barracuda firewalls,
web filtering and Cisco switches.
. Researched, recommended and implemented network enhancements that
improved system reliability and performance.
. Revamped Barracuda cloud backup schedule and upgraded Windows and
Oracle servers. Optimized system availability (averaging 99.99%
uptime) and equipped company with scalable systems to support fast
business growth. Trained employees across multiple departments on
network operations including log-in procedures, network management
software, permissions, printing issues, security and use of software.
IT Technician
EBS copiers and Technology (November 2010 - May 2012)
Doral, FL
. Responsible for daily management of printer, network and system at
the main office and over 300 clients around South Florida.
. Duties included installing, troubleshooting and security risk
mitigating of software, printer servers, scanner servers, PC
hardware, routers, switches, networks and firewall settings.
. Communicated with customers on phone, in person and remotely.
. Company sold print/copy/scanner/fax server and provided network and
PC system solution around South Florida.
Sushi with Gusto (June 2007 - October 2010)
Miami, FL
. Responsible for daily management of sushi bar within grocery store.
. Duties included cutting vegetables, cutting fish, and creating
sushi rolls. Prepared special-order platters, and kept products
stocked.
. Monitored inventory, and delegated daily responsibilities to co-
workers.
. Communicated with customers on phone and in person. Grocery store
management on a daily basis to maintain a cooperative work
environment and a competitive sushi bar, respectively.
AFC Sushi Corporation (April 2004 - May 2007)
Miami, FL
. Responsible for daily management of sushi bar within grocery store.
. Duties included cutting vegetables, cutting fish, and creating
sushi rolls. Prepared special-order platters, and kept products
stocked.
. Monitored inventory, and delegated daily responsibilities to co-
workers.
. Communicated with customers on phone and in person. Grocery store
management on a daily basis to maintain a cooperative work
environment and a competitive sushi bar, respectively.
RELEVANT IT SKILLS
Skills
Windows XP/7/8/2012/2008 Active Directory
MS Office 365
Powershell Security Policies
DBA Oracle
Printer Server Linux IP
scheming
Security Solutions Hyper-V
VOIP PBX
VPN LAN/WAN Network
Network Cabling Computer networking Barracuda
Backup/Webfilter/Firewall HW installation
Network Systems Management Routers/Switches configuration
AthTek Monitoring
PERSONAL SKILL
. Good communication skills and exceptional customer service.
. Able to handle problems in person, remotely and over phone.
. Work well under pressure and also as part of a team.
. Can work without supervision.
. Well-developed problem solving skills.
. Hardworking, quick learner, reliable, and highly motivated.
. Challenges and changes are received with a positive and dynamic
attitude.
MEMBERSHIPS AND ACTIVITIES
. As a member of MBF (Myanmar Badminton Federation) and IBF
(International Badminton Federation) played nine years on national
badminton team in international competition. Ranked world top 100
badminton player for two years.
. Volunteer at Ameriprise Financial Race the Troops Triathlon, October
18 2009.
. Ran as a team in Ragnar Relay Florida running race from Clearwater to
Daytona Beach, FL, 2009 and from Miami, FL, to Key West, FL, 2011.
REFERENCES
. References available upon request
Contact this candidate