Service Project

Harish P

Phone:309-***-****

**************.*@*****.***

Experience Profile

. Worked as a Team Member in "ACE GVPN" project for Tata Communications

Ltd. at Hyderabad till 31st July 2014.

. Trained in IBPM Lombardi on developing BPM applications using IBM

Process designer.

. Experience in developing Process diagrams, Services in IBM BPM

Designer 8.0.

. Implemented UCA's, Web Services and developed API scripts in IBM BPM

Designer 8.0.

. Experience in deploying snapshots through online and offline methods.

. Experience in writing SQL queries using DB2.

. Experience in writing basic dojo script for Coach views.

Professional Experience

o Worked as Systems engineer in TATA Consultancy Services Ltd(TCS) from

05th Dec 2011 to 31st July 2014.

Technical Skills

Technologies : JAVA

Languages : JavaScript

Databases : DB2

Operating systems : MS Windows 2003/2008, XP

Professional

Web technologies : IBPM Lombardi 8.0.1, IBPM

Lombardi 8.0.1.1,

IBPM Lombardi 7.5

Projects profile

Title ACE GVPN

Period 06th October 2013 - 31st July 2014

Client Name TATA Communications Ltd.

Position Developer

Domain Telecom

Responsibilities

. Participating in requirement understanding discussions.

. Designing and developing process diagrams in accordance to

customer requirements.

. Screens design and development in IBPM Lombardi 8.0.

. Developing queries in DB2 to interact with Database.

. Designing and Developing using JavaScript.

. Developing API scripts to retrieve task information.

. Implementing UCA(messaging and timer events).

. Implementing BPM Web services.

. Implementing Business Rules using IBM BPM Integration Designer.

. Deploying snapshots through online and offline methods.

. Server restart and loggers implementation.

. Working with the team in solving Technical related issues.

Project

For automation of configuration, a Service level standard structure needs

to be defined. This structure could be implemented in a system which would

receive parameters from order management and users and automatically

configure the service in the network. The system would provide an interface

where users can select and update features or parameters of the service. If

a standard service is involved the system can automatically update the

values based on business rules. For each Service created in the system an

instance of the structure would be created which stores the information

related to that service. This could be termed as a Service Inventory. The

user interface to the Service Inventory would be the CSS( Config Spec

sheet). Users would be able to view & update parameters in the Service

Inventory through the CSS.

This solution will implement a Service inventory management

system using a Data Integration and Master data management

tool. These tools are available commercially off the shelf and can be

customized based on needs. Such a tool will provide a place where

Services can be defined as Business Entities.

Operating System Windows XP

Languages Java

Special Software IBPM 8.0.1, DB2

Project Location TCS Hyderabad, India

Title Work Queue Management System (WQMS)

Period November 2012 - October 2013

Client Name Tata Communications Ltd.

Position Developer

Domain Telecom

Responsibilities

. Participating in requirement understanding discussions.

. Designing and developing process diagrams in accordance to

customer requirements.

. Screens design and development in IBPM Lombardi 8.0.

. Developing queries in DB2 to interact with Database.

. Designing and Developing using JavaScript.

. Developing API scripts to retrieve task information.

. Implementing UCA(messaging and timer events).

. Implementing BPM Web services.

. Implementing Business Rules using IBM BPM Integration Designer.

. Deploying snapshots through online and offline methods.

. Server restart and loggers implementation.

. Working with the team in solving Technical related issues.

Project

The Billing operations team receives handover of orders

from OPAT, IRT, Billing Assurance, M6, Liferay and others. Currently the

order upload is manual onto a system called vBill. With this project,

billing team wants to automate the inflow of orders, auto task allocation

to team and tracking of the entire order lifecycle.

Similarly there is a portal called TVP which is being used by OPAT for

order tracking upto handover to billing. The tracking of the activities

will also be covered as a part of this scope for making it a complete End

to End flow (order handover to invoice dispatch).

There are multiple touch points on Geneva which leads to difficulty in

tracking and MIS presentation. Also work allocation and task level tracking

is present, but that is not integrated with Upstream or Geneva systems

leading to manual interventions at most stages.

GDMS OPAT Billing Workflow Management Tool delivers the OPAT and Billing.

Operations Team, the capability of order management post order entry up to

invoice dispatch.

Following are the salient points:

. Creating an End-to-End Workflow Management system for National &

International Orders.

. Single System for Billing and OPAT

. Common View of Order data across various teams.

. Seamless information flow between various teams and will help in

removing the manual handovers.

. End to end order tracking and monitoring from up to Invoice

dispatch

. Better SLA/TAT tracking

. System will enable the removal of un-authorized access to the

Billing System

. Control over entry points will improve RFT

Operating System Windows XP

Languages Java

Special Software IBPM 8.0.1, DB2

Project Location TCS Hyderabad, India

Achievements

o Have got On The Spot Nomination for TCS Gems for Meeting the timelines

for SIT Movement.

o Have been Elected as STAR of the month for August 2013 for successful

production deployment.

Education

o B.Tech, Branch-CSSE, Year of Passing-2011, 66.19%, Sree Vidya Nikethan

Engineering College, A.Rangampet, Tirupathi, AP, India.

o Intermediate, Year of passing-2007, 91.4%, Sri Chaitanya Academy Jr.

College, Tirupathi, AP, India

o S.S.C, Year of Passing - 2005, 86.5% Sri Venkateshwara Children's High

School, Tirupathi, AP, India.

1 Personal Details:

Father's Name : P Munikrishnaiah

Gender : Male

Marital Status : Single

Nationality : Indian

Date of Birth : 17th November 1989

Languages : English,Telugu

(Harish P)

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