Customer Service Manager

Location:

Posted:

September 15, 2014

[***************@*****.***]

Matthew L. Hefner

Objective IT Technician, IT Auditor, IT Help Desk,

Professional Break/Fix Repairs and Networking

Highlights I am proficient with network installs and maintenance

Virus removal, Formatting, Data Backup and OS Reinstalls

Skilled With Several Linux Distros all versions of Windows

Routers, Hubs, Switches Configuring Servers and establishing

Static IP networks

Skilled with ADP installations and maintenance

IT Auditing including maintaining/upgrading PCs/Servers

Running on large networks

Skills Virus Removal Customer Needs Assesment

Microsoft Windows Customer Service

Microsoft Products Word, Networking Wireless/Wired

Excel etc. Proficient in Cat5 and other

Apple OSX Cable Termination

LINUX Android, IOS Troubleshooting

Repairs

Employment Inventory Steve White Motors, Feb 2010 -

History Manager/Website Newton, NC Current

Manager/IT

Auditor/Photogra

pher

Freelance Freelance, Hickory, NC 11+ years

Break/Fix

PC/Network

Repair

Education High School

Education

Comptia A+ IT

Technician

IT Auditor

Inventory

Managment

References References are available on request.