BERT W. BURI
**** ***** ***** ********, **********. TN 37037
bert.buri
email: ******@*****.*** www.linkedin.com/in/bertburi/ telephone: 615-***-****
bwburi
OBJECTIVE
I am seeking new and challenging career opportunities within the field of Product Technical Support and sales for Cloud Services. My ideal
position would be a blend of software technical support (including technical writing) and sales development. I seek to apply my knowledge
and experience for enhancing existing applications and facilitate new application developments within Product Support and Cloud Services.
PROFESSIONAL SUMMARY
Currently I am a Senior Product Technical Support Director of Cloud Services products (ERP, Contract & Vendor Management) with more
than 20 years of experience in the field. As the supervisor of daily operations, I am responsible for my department providing end-user
support for Cloud Services for three product applications for government agencies throughout the nation. Technical Support services include
online Live Chat, inbound telephone support, and technical writing / handbook and email support. As Department Director, I report to the
Chief Operating Officer.
My qualifications include being a liaison between software developers and the end users for various Cloud Service applications. In this role I
communicate between the developer(s) and the end user(s) to effectively enhance a product from conception to final release. My
experience includes remotely working with developers on various technical aspects of projects and applications in the U.S. and 3 foreign
countries.
As the national sales director for Cloud Service and SaaS sales, I have generated over 25M in GRS sales for respective compani es. I
attribute my success to my ability to supervise and communicate with various levels of employees and managers. Th rough sales,
presentation experience, and a vast network of government contacts, I deliver results in lead generation, and closing strategies.
As a private consultant, I have experience in the design and development of e-commerce including online merchandising and general
purchasing for small businesses. I have several years of remote (work from home) experience.
PROFESSIONAL EXPERIENCE
The Public Group – Provo, UT (6 years, current)
Director of Agency Support, Product Services Division
National Sales Director, Sales Department
Matter Associates – Murfreesboro, TN (4 years, current)
Principal & Owner – E-commerce, website development, IT Support
Liquidity Services, Inc – Washington, DC (1 years)
National Sales Director – Government
State of Wisconsin – Madison, WI (4 years)
Program Manager, Purchasing Officer
DynCorp Government Services Group (7 years)
Program Manager, Project Manager
SKILL SETS
Effective Proposal / Technical writer Experienced Public Purchasing Manager
Online Sales Management Proficient in GoTo Meeting, Webex, Join Me
Presentations
Experienced SaaS (Cloud) Sales Manager
Experienced Technical Support Writer / Manager
Experienced Project Manager
Self-starter with proven sales results
PERSONAL
B.S. University of Central Oklahoma
Certifications in public purchasing and asset management
Married 17 years; hobbies include gardening & model railroading
Personal and professional references are available upon request.