Customer Service Assistant

Gelena M. Skubski

619-***-**** gelena.skubski**2@gmail

Desired Position: CPT-1 Phlebotomist Technician/Laboratory Assistant

Qualifications:

. Bilingual in English/Spanish

. Phlebotomy License Number: 14553 Expires 7/31/2015

. Current BLS CPR Card: Expires 8/2016

. Proficient at procuring blood collection by veni-puncture and or

capillary techniques from patients while preserving the integrity

of specimen(s) for the laboratory diagnostic testing and

treatment of disease in a safe and professional manner. While

adhering to established guidelines and applicable regulations.

. Documentation of all phlebotomy and testing tasks according to

the appropriate work instructions while following good

documentation practice.

. Maintain draw station area sanitized and adequately supplied with

laboratory materials.

. Proper specimen collection, processing, preparation, labeling,

packaging, transporting and or storage of specimens and cultures

according to Lab Procedure Manual.

. Follow departmental laboratory procedures for specimen processing

including but not limited to accessioning, handling of specimens,

preparing and processing procedures along with test analysis,

order entry, pending log and cancellation of specimens.

. Utilize standard procedures to confer with patients in order to

obtain correct patient information for laboratory records, such

as patient identification including necessary demographics and

record appropriate collection information on proper requisitions.

. Ancillary testing and re-testing specimens when errors are

presented in results within prescribed time limits for the

departments of anatomical pathology, cytology, blood bank,

special testing and microbiology, and other departments with the

pathology laboratory following prescribed procedures.

. Conduct health histories and perform mini physical screenings;

EKG's, urine collection, blood pressure, etc.

. Create a warm and welcoming atmosphere for patients to promote a

positive, professional image of the company and the services we

offer.

. Refers unusual problems to the appropriate supervisor.

. Set priorities with changing work load to insure the final

reporting of test results are with prescribed time limits.

. Performed clerical duties including but not limited to customer

service, posting and/or billing, data entry, filing, copying,

faxing, scanning, phone support, etc.

. Highly motivated individual who is able to work with minimal

supervision.

. Trustworthy, ethical and discreet with commitment to superior

customer service.

. Computer programs used to perform daily tasks, US MIRS Data Base,

Word Perfect, IDX and Cerner for Sharp Memorial Hospital.

Professional Highlights:

2014 - Present Health Diagnostic Laboratory Inc.

Phlebotomist

2014 - Present KDS Marketing Co San Diego

Marketing Sales Assistant

2012 - 2013

San Diego State University San Diego

Administrative Assistant

2002 - 2012 Sharp Memorial Hospital San Diego

Pathology Laboratory Assistant/Lab Prep

Technician/Phlebotomist

2002 - 2003 Scripps Green Hospital La Jolla

Cytology Laboratory Assistant /Lab Prep Technician

1998 - 2002 Lab Corp of America San Diego

Cytology Laboratory Assistant/Lab Prep Technician

Education:

2011 - 2012 U.S. Colleges, San Diego, CA

Medical Assistant

2005 - 2006 Grossmont Health Occupations Center,

Santee, CA

Medical Laboratory Assistant/ Phlebotomy Technician

CPT 1

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