Customer Service Manager

Location:

Posted:

September 15, 2014

JAMES NOVAK

IMPORT/EXPORT MANAGER

Dedicated and experienced transportation professional with 25+ years of experience in overseeing logistics, planning,

and management of domestic and international freight. Adept in all procedures and policies in air, ocean, rail and

truck freight transport with a proven ability to independently manage dock warehouses and staff. Accomplished in

owning and operating transport businesses with a flawless record of compliance to government and safety

regulations. Seeking new challenges in established career with a professional transportation company.

CORE C OMPETENCIES

Domestic & International Freight Administration & Accounting Building Client Relationships

USCBP, DOT & OSHA Compliance Quality Control Policy & Procedure Review

NVOCC, CFS & 3PL Cost Analysis Team Leadership

P ROFESSIONAL E XPERIENCE

President Vax Transportation Inc., Lockport Il 2005-2013

Opened and operated a successful local Intermodal trucking company with up to 10 trucks servicing 40 containers a day

Built relationships with suppliers and implemented new procedures to increase turnaround time

Specialized in overweight equipment with a strong focus on speedy customer service and active contract negotiations

Adhered to all regulations pertaining to government compliance, US Customs and safety with zero violations

Trained employees and took on all administrative duties including payroll, scheduling and accounting

Terminal Manager Arrowpac Inc., Bolingbrook, Il 1992-2005

Independently built mid-west terminal for company and maintained most profitable terminal outside

corporate office for 10 consecutive years servicing mostly large pharmaceutical companies

Oversaw 20+ employees and created operating procedures and manuals for dock and office

Simultaneously acted as stand in manager for other terminals and charged with P&L on behalf of owners

Assured compliance to regulations with no accidents, safety hazards or claims filed against the company

Worked with US Customs to bond Chicago Terminal for CFS Operations

CFS/General Manager Ace Pool Car Companies., Northlake Il 1988-1992

Swiftly promoted from warehouseman to general stand in manager for company and its subsidiaries

Managed dock and warehouse in 3PL distribution, consolidation, customer support and freight forwarding

Directed staff members in container freight station and US customs compliance

Supervised international and domestic logistics in rail, ocean, air, truck and specialized equipment, as well as

special projects for high value cargo

CERTIFICATIONS

Hazardous Materials Certified many times

Department of Transportation Compliance Midwest Truckers, Springfield, Il 2011

Air Brakes Bendix Spicer, Glendale Heights, Il 2011

Certificate in Transportation (Highest Honors) College of DuPage, Glenn Ellyn, Il 1991