Customer Service Quality Control

Nelly Sure Akiluga

**** ******** ** #***

Arlington, TX 76014

216-***-****

Email: ************@*****.***

OBJECTIVE

To obtain a position that will best utilize my unique combination of experience and skills.

WORK EXPERIENCE

On track Staffing(HOBI) 8/14 to date

Cellphone repair (iphones)

Elwood (Ingram Micro) 1/12/13 to date

Quality Control (Samsung phones,tablets, ipads and laptops)

• Quality verifying

• Quality Control

• Master packing

• Cycle count

• Receiving

• RF Flash

• Content clear

• Synching phones

• Training new employees

• Receiving and Shipping

• RF

• Triage

• Inventory

Cornerstone (GameStop), 10/03/12 to 12/27/12

Idevice Technician (refurb center}

• Verifying iPhones and iPods for fails

• Drain testing

• Labeling

• Cleaning them and grading

• Training new employees

• Updating xbox one and repair

The Service Companies (Horseshoe Casino) 05/01/12 to 9/16/12

Attendant

• Customer Care

• Advising guests on different kinds of slot machines

• Training new employees

• Getting the guests started

• Waitress in food courts

• Cleaning the food courts

• Shining public areas and executive lounges and offices

FormelD (January to April 2012)

Inspected autoparts

Park Ohio, Cleveland, OH (October 2011-April 2012)

Quality Inspector

• Inspecting bad autoparts parts, replacing, and packing.

• Detected defected parts and discarded properly.

• Performed other duties as assigned.

• Maintained a clean and safe work station.

Inpestkill, Nairobi, Kenya (1997-2000)

Office assistant

• Customer care

• Responsible for scheduling appointments, ordering supplies, maintaining office finances,

and handled human resources issues for all employees.

• Operated busy phone system; acted as liaison to customers by performing helpful,

informative, and friendly customer service.

• Ensured all safety measures were followed to guarantee a safe workplace.

• Answered phones and operated busy phone system.

• Book-keeping

• A cashier

• Banking Company’s daily cash in.

• Copied documents, maintained organized files for clients, provided friendly customer

service.

Bevhan Copy Bureau (2000 – 2011)

• Dealings in CD writing,printing, editing

• Sales of harddisks,rams and general computer accessories

• General electronics sales and repairs

• Final testing of laptops

EDUCATION AND TRAINING

VSSI

• Trained for laptop repair basics and computer repair terminologies

• Attended academic workshop by Rich Dad Poor dad –financial management, cash flow

control, morgages,buying and selling of properties.

• Total Quality Training Consultants, Nairobi, Kenya

Computer Application skills in Business excel, word, Internet, power point, quick books,

access; Certificate Received January 2002

• Venus Professional Formula Hair care Practical Workshop,

Nairobi, Kenya; December 2000

• KIFCOM, Nairobi, Kenya

Travel and Tourism Training; 2 year College Diploma Received November 1999

• Dima College – Accounts Technology Certificate 1994

• Lirhanda Girls Secondary School, Nairobi, Kenya

High School Diploma Received 1992

LANGUAGES

English and Swahili

REFEREES:

Christopher Andega – Manager Chase Bank, San Antonio -678-***-****

Wilberfoce Ato – Supervisor Ingram Micro Mobility

Lakisha Tuggle - Security Horseshoe 216-***-****

George Cliff - Supervisor The Sevice Companies 216-***-****

Deacon Bill – St. Patrick Catholic Church 216-***-****

Valerie Slovenic – Select Staffing 216-***-****.

Contact this candidate