Customer Service Medical

O SCAR SA IS

***** * * * * WAY, CORON A,C A,***** 951-***-****, OSCARSA IS@GM A I L .CO M

OBJECT I V E

To be a part of Organization that provides an atmosphere of mutual growth and benefits, where I can show my talent and potential

EXPER I E NCE

• A+, Network+ Certification t raining

• W indows 9x, 2000/XP, Linux

• H ardware installation/configuration

• M icrosoft Office 2003

• H ard disk preparation

• System backup & recovery

• Network/OS t roubleshooting

• TCP/IP t roubleshooting

• DNS, WINS, DHCP administration

• Cabling: CAT 5, Thin-net coaxial

• Basic network design

• Resource mapping: prin ters/shares

• NTFS/Folder permission

• Manage driver signing

• User account management

• Implement local security polices

• 60 WPM Typing

• Bilingual: English/Spanish

02 / 24 / 2014 TO C URRE N T T EC H K NOWL EDGE ASSOC IA T ES M ISS IO N V I E JO, CA

B I O- M E D I C A L T E C H N I C I A N

• Responsible for maintaining and repairing damaged medical equipment

• Install, calibrate and test new medical electronic devices and/or systems.

• Perform scheduled preventive maintenance on medical electronic devices in accordance with manufacturer's

recommendation, applicable codes, standards, and department policy.

• Conduct scheduled and unscheduled electrical and functional safety inspections on medical devices.

• Document and maintain accurate records of all inspections, repairs, and adjustments performed on all

equipment.

American Red

Pomona, CA

8 /16/2011 TO 03/31/2014

C ross

I T T E C H N I C A L SU P P O R T SP E C I A L I S T

• Perform a variety of routine complex and specialized tasks associated with the installation, service, and

calibration of a diverse range of biomedical equipment and instrumentation

• Diagnose and correct system or equipment malfunctions by repairing or replacing parts to ensure that

b iomedical equipment and internal circuit ry meets specified requirements

• Provide technical assistance and instruction to personnel in the operation and maintenance in the equipment.

P rovide recommendations regarding purchase of biomedical equipment and instrumentation

• Install, qualify, maintain service, modify, t roubleshoot, safety test and calibrate a variety of biomedical

equipment and instrumentation by in terpreting engineering and vendor information, schematic diagrams and

g raphic illustrations

• Meet depar tmental performance indicator standards on a consistent basis

• Main tained accurate and t imely documentation

• Performed other related duties as necessary to support organizational, regional and depar tmental business

a nd quality goods

• Network configuration for Laptops, Handhelds and Printers. SSID/Passphrase configurations.

• Would handle all the IT/Network side for equipment that was used at Blood Drives.

• On call support and on-site support

• On call support for all of states West Coast and some East Coast

Medley

Ontario, CA

9/26/2010 TO 8/15/2011

Communications

I NSTAL L E R

• Perform low level preventative maintenance, such as head end output level check install, service and

t roubleshoot new or upgraded basic cable services and products in customer home, office or business (may

i nclude MDUs)

• Install coaxial drop cable in accordance with Time Warner Cable specifications.

• Refer problems between the node and head end to maintenance technicians and coordinates their resolution for

t he customer

• Ensure quality reception and conducts basic/routine technical t roubleshooting to resolve reception and/or other

service related problems

• Repair or replace worn components and faulty connections

• Teach customers how to use equipment

• Inform management of customer concerns as well as service and/or operational problems to improve the quality

of future service

• Network installation and repair at customer homes

• On call support

Corona, CA

Step Ahead

1 1/1/2009 TO 9/1/2010

CO M P U T E R T E C H N I C I A N

• Diagnose and repair customer computers

• Replaced hardware and software programs

• Virus removals

• In home repairs

• Customer service

• Network configuration

San

W.S.I

7/1/2009 TO 11/1/2009

Bernardino, CA

MATER IAL HANDLER

• Operated Order Picker Fork L if t, Sit Down Forkl if t, Clamp Forklift, and Reach Forklif t

• P icked materials from various locations and palletized

• I nventory / Put away of products

• L oad / unload containers

M i ra Loma, CA

Ferguson

2/1/2006 TO 3/1/2008

ORDER P ICKER

• Operated Order Picker Forklif t, Sit Down Forklift, Clamp Forklif t, Reach Forklif t and Pacer

• L oad and Unload containers

• P icked special customer orders

• Palletized products and shrink wrapped the pallets

• P icked products from different locations on Order Picker

• T rained staff on how to perform their duties on the f loor.

E D UCAT IO N

Ontario, CA

U.E.I

F E BRU ARY 2008 - NOV E M B ER 2008

CO MP U T ER SYSTE M T EC H N I C I A N

• A + certification

• G raduated with a 4.0 GPA

Contact this candidate