Customer Service Sales Representative

D onaldy E. Salvant

*** ******* ******, ********* *** NY 11553 *********@*****.*******.*** 305-***-****

Education

H ofstra University, Hempstead, NY E xpected May

2016

Bachelor of Ar ts in Political Science and International Relations

Florida I nternational University, M iami, FL A ugust

2012-August 2014

International Relations- Earned 68 credits

B roward College, Broward, FL

Associates of Ar ts in Business Administration: G raduate with Honors

Summer 2010

Skills

• T rilingual in French, Haitian Creole, and conversational Spanish

• Tech Savvy/ Computer: HTM L, CSS, Ruby, Apple, Android, M icrosoft Word, PowerPoint, social

media

Work Experience

Florida I nternational University, North M iami, FL

2012-2014

Administration Department Staff Assistant

• Ut ilized strong interpersonal skills to answer questions from guests, staff, and students

• Organized documents and booked appointments for staff and guests

M iami Dolphin/ Sun Life Stadium, Mi ramar, FL

2013-2014

Guest Relations

• Operated a kiosk to answer questions from season t icket holders

• Demonstrated strong customer service skills to assist fans or handle guest problems

Broward College, Coconut Creek, FL

2009-2011

Social Behavior Department Assistant

• Provided assistance to teachers

• Prepared and collected teacher`s evaluation on campus

A T&T/ T-Mobile, Broward FL 2010-2012

Customer Service and Sales Representative

• Addressed customer concerns about phone service, billing, and technical difficulties

• Suggested accessories and upgrades to customers who qualified

Block Buster, Broward FL

Cashier /Customer Service

• Checked out products, and receiving payment from customers

• Encouraged sales, upgrade, and seasonal promotions to customers

Leadership Activities

• Student Government: Chief of Staff, Director of Lectures Chair, Director of Elections

• President: Roots Club, In ter-Varsity Christian Fellowship, United Haitian Student of Florida

• Member: Florida In ternational University Model United Nations, Men of Honor, Caribbean

S tudent Organization, Toastmasters, Broward College Competitive Edge

Non-Profit Experience

• Teach / tutor : Brother to Brother Mentoring, Living Word Children Minist ry, Take Stock in

Children

• YMCA: assisted students with homework, and school related projects

• Love and Care International : organized summer camp to teach leadership and social development

i n Haiti

• Hope2o International : Distributed water fil ter for children and youth in Cap-Haitian, Haiti

• Living Word Community Church Food Pantry: Provided food for homeless in the community

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