Customer Service Sales

Bryan L. Meuth

Education

University of North Texas

BA Arts and Sciences, 2009

Sociology (3.1 GPA)

Business Minor (3.3 GPA)

Real Estate Minor (3.0 GPA)

Skills AND QUAL IF ICAT IONS

Exceptional leader with talents in many different industries and proven revenue generator in all market conditions

B2B sales/negotiating skills with decision makers to build new territories and expanding opportunities

Strong relationship builder, knowledgeable, driven, motivated and desire to exceed expectations

Railway Excellent Oral & Verbal Business

Systems/Engineering Communications Strategies/Development

Positive Train Control Adept at Overcoming Obstacles Excel, Outlook, Access

Managerial Accounting Advanced Systems Knowledge Word/PowerPoint

P rofessional Experience

August 2013-August 2014

BNSF Railway, Fort Worth, Texas (Contractor)

ETMS/PTC Implementation Consultant

Support the daily activities of ETMS which include but are not limited to the following. Field validate features pertaining to the

PTC onboard database. Monitor the BNSF Railway ETMS infrastructure for abnormalities and diagnose problems as they occur.

Support a problem resolution process to correct abnormalities, working closely with vendors, NOC, Telecomm, TSOC, and other

BNSF personnel as necessary. Assist telecomm, mechanical, and vendor maintenance activities to ensure minimal impact to

BNSF operation. Exercise resourcefulness in accomplishing repairs to the ETMS infrastructure. Execute a change management

process for ETMS hardware and software versions. Work with mechanical, telecomm, and signal PTC equipment. Support and

assist as needed with the ETMS implementation plan. Closely interact with the lead person from each subdivision to ensure

timelines, and milestones are met. Execute action plans to facilitate the cross departmental coordination and communication for

the project plan. Responsible for driving the implementation plan schedule to ensure delivery of ETMS on time and on budget.

May 2012-July 2013

Nationstar Mortgage, Lewisville, Texas

Quality Assurance Specialist

• Regulatory compliance throughout servicing departments

• Focusing on call monitoring to ensure representatives are following company and legal guidelines, as well as displaying

great customer service

• Assemble reports monthly of graded calls and format to spreadsheets, in which to send to finance and upper

management

• Projects such as obtaining broker approval for reps to converse with third parties. Uploading and reviewing documents

sent in by borrowers seeking assistance

March 2010- April 2012

Nationstar Mortgage, Lewisville, Texas

Loss Mitigation Bankruptcy Specialist

• Responsible for managing and curing delinquency on 200+ accounts of loan portfolios

• Provide customer service and foreclosure alternatives that best meet the investor’s interest. Assistance offerings

include: Capitalization Modifications, HAMP, Apollo Mod and in house extensions

• Prevent foreclosure and protect the investment through liquidation, via short sale or deed in lieu

Key Achievements:

• Spotlight award and Most Valuable Rep 4 separate months

• Promoted through the ranks of the floor to Loss Mitigation and to the highly profiled BK accounts within 8 months

• Consistently averaged 25+ deals per month/leading the team 6 various times

August 2008- October 2009

Direct Sales Services, Dallas, Texas

Sales Representative Time Warner Cable

• Conversions from competing companies, as well as upgrading services on current customer packages

• Goal driven environment with employee incentive for exceeding sales goals, thus making it highly competitive amongst

reps

Key Achievements:

• Sales quota met monthly

• Widely recognized with 3 consecutive months leading area sales for conversion rate and upgrades

April 2007- January 2009

Logan’s Roadhouse, Lewisville, Texas

Waiter/Bar Back

Contact this candidate