Customer Service Data Entry

Location:

Posted:

September 16, 2014

A ndrea Noelle Tor res

Phone: 719-***-**** E-mail: ******.******@*****.***

Summary

I am an enthusiastic and knowledgeable person who is able to provide front line support as part of any IT Service

Operation team. I am a logical thinker who can handle support calls, analyze and investigate problems,

implement fixes, escalate support calls to the next level and work closely with the team. I am flexible, resourceful

and willing to take full ownership of user problems until they are fully resolved. I am also, hungry to learn from

the ground up, and am currently looking for a suitable position with a forward thinking company.

Education

2014 2016 Current Bachelors of Science in Cyber Security– APU

Work Experience

2014 Current Licensed Producer, Progressive Insurance

Call center support and sales

Educate and support online customers

2009 2014 Supervisor, Starbucks Coffee

World Class customer service focus

Hire and train all associates

Admin/inventory management (payroll, W2, scheduling, data entry, cash management)

2006 2009 Firedog Supervisor, Circuit City

Provide first level technical support to customers

Installing and configuring software and hardware

Ability to convey technical solutions clearly and concisely

Continuously reviewing performance

Scheduling and training

Experiences with Microsoft Office, Diagnostics, Networking (hardware and software), Replacement of

hardware and software, Computer in home setup, Programming, and customer education.

References

Alma Chavez Information System Technician, General Dynamics 575-***-****

Jessica Provencio– English Professor, El Paso Academy 915-***-****

Amanda Herrera Manager, Starbucks Coffee 719-***-****