Customer Service Sales

Dewayne Jefferson

RESUME

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SUMMARY

• Devoted skip tracer who sustains the highest level of customer service through efficient

team and customer account management.

• Seasoned customer service specialist with background in providing advice on diverse

customer situations.

HIGHLIGHTS

• Client relations specialist

• Conflict resolution techniques

• Meticulous attention to detail

• Persuasive

• Focused on customer satisfaction

• Team management

• Windows software proficiency

• Deadline-oriented

• Team management

ACCOMPLISHMENTS

• Customer Assistance - Worked with company systems such as Live

Support and diligently completed all assigned tasks, working overtime as

needed.

• Customer Service - Researched, calmed and rapidly resolved client

conflicts to prevent loss of key accounts.

EXPERIENCE

Office Assistant From: 01/2013 to Present

Jackson State University Jackson, MS

Through Work-Study program assist in the daily office duties of the

department of which my major is located.

Skip Investigator From: 7/2007 to 10/2012

ASR Nationwide Jackson, MS

Investigated accounts on debtors to locate wanted collateral. Use multi-

tasking, phone interaction with clients and debtors, and also familiar in

Microsoft word and excel. Proficient in Windows 7,8, XP, Vista. Have

customer service skills.

Mechanic helper From: 4/2007 to 7/2007

Buck Sullivan Auto Jackson, MS

Assisted in mechanic duties, built vehicle partions, transported vehicles to

and from the facility. And basically assisted mechanic as needed.

Delivery Driver/Warehouse 5/2003 to 3/2007

Industrial Supplies Inc. Pearl, MS

Delivered products and supplies to customer. Maintained inventory and

stock in warehouse. Made counter sales when necessary. Did shipping and

receiving. Answered phones and made over the phone sales also.

EDUCATION

Jackson State University, Jackson, MS Currently

attending.

Field of Study Business Administration

Coursework in Business Administration and Organizational Development.

Coursework in Business, Marketing and Communications.

Hinds Community College, Utica, MS Did not finish

there due to family issues at the time.

Field of Study Computer Networking

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