Human Resources Manager

Alexandra Shuter ****************@*****.***

** **** ****** ( NEWINGTON, CT 06111 ( 860-***-**** (HOME)

860-***-**** (MOBILE)

CAREER SUMMARY

. Human Resources leader with more than eight years of experience in

administrative operations in professional environments while focused

on maximizing operational productivity and efficiency.

. Bilingual, with strong communication, organizational and interpersonal

skills.

. Excellent presentation and negotiation skills.

. Proficiently skilled in MS Windows, Word, Excel, PowerPoint, Outlook

and other databases.

. Able to set priorities to achieve immediate and long term goals while

meeting operational deadlines.

. Expertise in problem solving with the ability to diffuse highly tense

situations.

. Energetic and self-motivated team player/builder. Proven ability to

work both independently and in a team environment both as a member or

leader.

. Experienced in successful management of diverse groups of people.

. Experienced with ADA, EEO, ERISA, FMLA, and HIPAA.

. Certified Notary Public.

CAREER EXPERIENCE

DUNKIN DONUTS, NEWINGTON, CT (Franchisee - 20 stores)

Human Resources Manager for 20 stores

July 2014 - Present

. Manage all HR efforts (recruitment, compensation, benefits, employee

relations and compliance).

. Receive and investigate all employee relations issues.

. Ensure company payroll and HR compliance with all state and Federal

laws and develop and implement policies, procedures and incentive

programs.

Quest Global Services, East Hartford, CT

March 2012 - May 2014

Senior HR, Human Resources

. Worked with senior management to transition 1,200 employees from PEO

relationship with Oasis to ADP including: payroll, FMLA management,

401(k), AETNA for Health and Dental Benefits and other important

business components.

. Constant communication releases with updates to employees about status

on transition

. Onboarding new hires, orientations, all employee relations matters

OASIS OUTSOURCING/Quest Global, West

Palm, FL March 2012 - December 2013

Payroll and HR Administrator

. Administered payroll processes for 1,000 employees located throughout

the United States.

. Developed company-wide "Lunch & Learn" training sessions to help

educate employees.

. Special project lead: FLSA classification.

. Manage all employee relations for QUEST Global Services including

write ups, counseling and terminations including preparing separation

agreements.

. Assisted with Open Enrollment communication and Employee Benefit

Programs.

. Communicated the on-boarding and orientation for new hires

countrywide.

Lincoln Technical Institute, New Britain,

ct April 2006 - February 2012

Business Office Coordinator, Human

Resources

. Administered payroll information for all salaried and hourly employees.

. Managed the human resource component for the school to achieve ACCS re-

accreditation by attending all meetings, keeping detailed notes and

releasing all official records of the meetings.

. Responsible for enrolling all employees into the benefits programs

offered by the school.

. Advised employees in need on all details of the Family and Medical Leave

Act (FMLA) process.

Education

Charter Oak College, CT

Bachelor Degree, August 2013 - Concentration in Liberal Studies

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