Business Analyst

HARITHA SRIPADA

Status: US Citizen

Phone: 847-***-**** Email: ************@*****.*** Address: 1331 Kingfisher way, #4 Sunnyvale, CA 94087

Summary

• 6+ years’ experience as a Business Analyst.

• Expert in obtaining a grasp of the business process and acting as a bridge between the Management and the

Development teams.

• Strong Customer/User advocate.

• Excellent analytical, Collaboration, Communication, Decision-making, and Organization skills.

• Excellent rapport with the team members and maintains an inspiring environment.

Education

MS Computer Science

Northern Illinois University, DeKalb

Skills

Languages C, C++, Java

Operating Systems UNIX, Windows, Sun/Solaris

Databases/RAD Environment Visual Basic, Access, SQL Server 2000 and 2005, MS Access, Oracle 9i

Tools Toad for oracle, SQL Developer, QTP, HP Quality Center, Rational Rose

Professional Experience

Manava Seva Kendra Volunteer Business Analyst (Jan 2014 – present)

Bangalore, INDIA

GETRAM: Global Education and training movement. The goal of the project is to make primary education available to the children

in the rural areas. I was responsible for developing the training manuals for the program and to make sure that the primary

education requirements are reflected in the material.

CVS/Caremark Inc. Business Analyst (Nov 2008 - Sept 2012)

Bannockburn, IL

MEDD REPROCESSING: CVS Caremark had 531,236 MEDD claims that needed to be reprocessed because of some

authorizations that were pending at the original time of the claims. This required a lot of work in all the different departments

involved. The goal of the project was to reduce the number of claims that needed to be reprocesses to less than 5%.

• Gathered business requirements thru interviewing clients, stakeholders and Subject Matter Experts(SME’s)

• Analyzed, synthesized and documented business requirements as specifications for development teams.

• Developed and created UML diagrams such as activity diagrams and sequence diagrams.

• Designed data flow diagrams (DFD’s) and entity relationship diagrams (ERD’s) in Rational Rose and MS Visio using

existing documentation.

• Serve as primary point of contact for development and QA teams to resolve issues and clarify requirements.

• Managed schedules and collaborated with different teams working on the project.

• Managed system change initiatives, track deliverables, lead daily/ weekly project status meetings and updated internal

stakeholders.

• Assisted with required data analysis, interpretation, correction and document presentation for various assignments.

THE CONSISTENCY CHECKER: The system required the plan setup consultants to build the plan and then stage to test,

maintenance and finally production. The drawback with the existing system was that there was no easy way of fixing any

inconsistencies or missing mandatory attributes in the plan setup once the plan was staged to test. Often times making changes to

an existing plan in stages to test phase required more time and resources than to create a new plan. The goal was to minimize the

possibility of failure before the plan was staged to test.

• Owned the features from its inception phase to the completion phase.

• Extensively gathered requirements from all users, experts and key personnel to understand the current functionality of the

existing system.

• Assisted in modelling and documenting the user’s AS-IS work flow and TO-BE business process.

• Created artifacts such as use cases, and developed use case diagrams and sequence diagrams.

• Involved in documentation in various stages of the product life cycle.

• Developed a Checklist procedure to quickly find the problem area and the related programs and database tables to check

for inconsistencies.

• Created and executed various queries in SQL databases.

• Designed and developed the automation of a scalable consistency checker of mandatory attributes for various health

plans.

• Reporting the Daily, Weekly and Monthly status of the team to the higher management.

• Identified opportunities for business process improvements and initiated efforts to make them possible.

• Developed test plan based on the business requirement document, design document.

• Worked with clients, development teams and QA to develop and execute UAT plans.

VENDOR TRANSITION: The vendor transition side of the business worked with a lot of data day in and day out and was using a

lot of manual steps along with the existing programming which weren’t updated over a span of years. And all the manual work made

some resources critical to the team and their absence once in a while caused the whole system to panic. The goal was to eliminate

manual processing and bring all the programming up to date with the new enhancements.

• Worked actively in bringing the clients onboard the CVS/Caremark plan setup system.

• Involved in documentation in various stages of the product life cycle.

• Available as Single point of contact from our team to the transition team for all technical questions and new feature

requests.

• Researched and Diagnosed reported issues with data and applications, using query and reporting tools as needed.

• Defined and Developed ad hoc reports using query reporting tools like Toad for Oracle, both for clients and internal use

• Developed test plan based on the business requirement document, design document.

• Created necessary test data according to the scenario.

•

CVS/Caremark Inc. Analyst Application Developer (April 2006 - Oct 2008)

• Had expertise in resolving tickets with quick turnaround times in high priority tickets.

• Maintenance of Database, inserting, updating records.

• Created and executed various queries in SQL databases.

• Researched and Diagnosed reported issues with data and applications, using query and reporting tools as needed.

• Defined and Developed ad hoc reports using query reporting tools like Toad for Oracle, both for clients and internal use

• Created necessary test data according to the scenario.

• Responsible for Creating tickets, assigning and finding the root cause to the tickets using the Heat ticket tracking system.

• Ownership on all the tickets related to the major clients like Coventry, MEDD, and Motorola.

• Involved in documentation in various stages of the product life cycle.

• Experienced in working with SQL Loader and creating imports and Exports for large volumes of data.

• Loading non-Oracle data converting into the Oracle database using SQL loader.

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