Emergency Dispatcher/Musician/Workforce Management

Location:

Salary:

35,000

Posted:

September 14, 2014

Tricia Kluesener

Reynoldsburg, Ohio 43068

*******@*****.*** – https://www.linkedin.com/in/triciakluesener

TECHNICAL SKILL SET

• DOS Systems • GIS Mapping • Lotus Notes • CIS • V-SIST • Ventyx • Work Management (DOS) • DIS

(DOS) • Field Force Manager • Microsoft Office Expert Level

PROFESSIONAL EXPERIENCE

NiSource/Columbia Gas -– Assigner/Dispatcher 2012-2014

• Allocate emergencies and work/job orders to field technicians

• Managed work load for thirty to forty plant and service distribution technicians

• Controlled over time to minimize budget constraints on a monthly basis

• Training lead to provide field with proper information and how to recognize emergencies

• Facilitated customer situations and identified emergency situations on a daily basis

• Maintained a proper work schedule for field technicians

NiSource/Columbia Gas – Operations Coordinator 2010-2012

• Performed daily reports for state commission

• Payroll Specialist for field technicians

• Request emergency locates

• Execute job orders

• Training Lead for new operations coordinators

QIP Holder LLC d/b/a Quiznos, Bowling Green, Ohio 2008-2010

• Implemented health code procedures • Maintained proper food safety • Supervised open and closed

procedures • Provided customer service to in store customers • Evaluated and organized inventory data

Laurie’s Hallmark – Columbus, Ohio 2006-2008

• Maximized product logistics • Supervised opening and closing procedures • Supervised cash • Provided

excellent customer service

Professional Violinist 1995 – Present

• Performer - Weddings, musicals. Orchestras, professional symphonies, church events, guest clinician, lessons

Music Talent Award Scholar - Bowling Green State University 2004-2008

EDUCATION

Bowling Green State University, Bowling Green, Ohio

Bachelor of Musical Arts – Violin

Minor - Art History

References and letters of recommendation available upon request.