Customer Service High School
Resume:
Erin Morse
*** ******** **. **. ********* Fl 32084
*******@*****.***
GOALS/SKILLS
. Seeking administrative position in a dynamic organization where skills
in customer service, problem solving, analysis, and communications can
be used
. Academic focus on Business Analysis, Marketing, and Human Resources
. Competencies in Microsoft Office: Word, Excel, PowerPoint
. Self- directed learner who can improve/navigate new processes and
learn new software
. Strong work ethic, successful team experiences, and excellent multi-
tasking skills
. Excellent verbal and written communication skills, detail oriented
EDUCATION
Flagler College Saint Augustine, FL April 2013
Bachelor of Arts: Business Administration Marketing Minor
Junior Semester Abroad Barcelona, Spain: Spanish, and local culture
academics, and travel to key European cities
Northampton High School Northampton, MA May 2009
High School Diploma Junior Varsity Basketball Team Teaching
Assistant appointment
EXPERIENCE
Full time Server Hinge and Mama Iguana Restaurants, Northampton Ma
May 2013-August 2014
. Responsible for positive customer experience at two high visibility
restaurants in significant tourist city
. Team work with manager, chef, co staff to ensure smooth operations during
high volume
Business Intern Saint Augustine Amphitheater/St. Johns County, St.
Augustine, FL
Fall 2012 Internship at national profile 4,000 seat venue booking
international artists
. Marketing accomplishments:
o Wrote press releases
o Edited marketing video
o Coordinated promotion of events
o Wrote website content re: prices, packages, sponsorships
. Fundraising accomplishments:
o Cultivated relationships and sponsorships with local community
organizations
o Developed sponsorship packages to reflect new pricing
. Operations accomplishments:
o Coordinated set-up on concert days, including major Oktoberfest
event
o Coordinated planning of annual Winter Wonderland event for over
32,000 attendees
Server at Blackfly Restaurant, Hostess at A1A Restaurant, St. Augustine FL
2011-2013 Part time tourist industry restaurant jobs while a full time
college student
. Responsible for positive customer experience at two high visibility
restaurants in significant tourist city
. Team work, multi-tasking with manager, chef, co staff to ensure smooth
operations during high volume
Intern/Staff Ignition Music Magazine, St. Augustine, FL
Summer 2012 Internship at locally produced music industry glossy
magazine covering local and national trends
. Pitched stories and independently authored articles
. Conducted research and led 1-on-1 and group interviews to develop content
. Participated in staff meetings to generate topic ideas and contributed to
day-to-day operations
References available upon request
Contact this candidate