Customer Service Support

Brad Lustgraaf

**** ***** ** ******, ** ***** 406-***-**** **********@*******.***

Objective

Professional Experience

I am seeking a position that will allow me to use my skills in time management, customer service

and business processes to become an asset to the team and organization. Through my most

recent work assignments I have gained experience in contributing to project related teams, basic

process improvement and goal oriented project completion.

Long View Systems, Denver Colorado

Consultant work performed at:

Encana Petroleum

Marathon Petroleum

Anadarko Petroleum

British Petroleum/Plain Energy

Cole Real-estate Investments

Colorado Housing Financial Association

Group Publishing

CVR Refining

Agrium Crop Growers

And other short term projects

IT Systems Support Analyst

03/2011 to 6/2014

In this position I worked jointly with the other Longview Systems staff members, on teams with

contractor staff members and independently. My longest assignment was with Anadarko

Petroleum where my main objective was to ensure that the Windows 7 rollout project went

according to schedule. I was also held accountable for some end user support, pc re-imaging and

repair, and repair of peripheral devices. This project lasted for approximately nine months.

In addition, I have worked on projects including the following tasks on both Windows and OS Mac

Systems:

• Windows 7 conversions

• New systems deployment: hardware and software

• New systems integration and transfer of new software and hardware including imaging,

troubleshooting, removal and placement, upgrades, multi-system alignment and network

configuration

• Windows security updates

• PC Imaging

• Help Desk Support including hardware and software troubleshooting, end user administration,

active directory profiling, Citrix Voice Over IP configuration and user support

Lustgraaf

6317 Union St Arvada, CO 80004 406-***-**** **********@*******.***

Wells Fargo, Helena MT

1450 Prospect Avenue, Helena MT

Financial Support Specialist

07/09 - February 2011

This position enabled me to provide excellent financial customer service to all Wells Fargo

customers. By doing this I increased customer satisfaction by 60%, assisted in the monetary

financial needs of businesses as well as Wells Fargo account holders, and provided technical

support for bank operations. A huge part of this position required superior attention to detail. To

accomplish this monthly cash audits could not be greater than 25%.

While working as a Financial Support Specialist for Wells Fargo I also provided basic IT technical

support. This support allowed me to construct other Wells Fargo team member stations with a PC

and access to the Wells Fargo network. I also set up a network printer as well as doing some

basic network cabling.

Montana Department of Justice

Scott Hart Building, Helena, MT.

Help Desk Analyst

10/2008 to February 2009

This position allowed me the opportunity to assist with IT operations for over 300 users. The end

users for the Department of Justice included essential Montana State Highway Patrol, regional

Highway Patrol officers, and Department of Justice employees. Department of Justice IT

operations included handling incoming calls from end users in need of IT assistance. Most of this

assistance included remote access to reset user passwords, assistance with peripheral devices,

providing officer assistance in criminal investigations, and monitoring the CJIN network for signs

of network stoppage.

Getronics Incorporated

836 North Street, Tewksbury MA.

IT Field Technician II

03/04 to October 2008

As a Field Technician II for Getronics Incorporated, I was allowed to provide field technical

support for several Getronics clients. These clients included State Farm, Target, The Home

Depot, Allstate, and CitiFinancial. This IT technical support included all aspects of IT including

network support, hardware support, software support, end user support, and support for essential

Lustgraaf

6317 Union St Arvada, CO 80004 406-***-**** **********@*******.***

client based projects. With this position I was also responsible for two subcontractors who were

also based in Montana. During my employment with Getronics parts procurement increased over

17% over previous years. Client satisfaction also increased 26% based upon previous years

client surveys.

Blue Cross Blue Shield of Montana, Helena, MT

404 Fuller Avenue, Helena MT

Computer Room Technician

07/00 - 03/04

General scope of duties included:

• Entered multiple claims from Medicare and Medicaid

• Successfully executed mainframe batch processing

• Obtained knowledge in programming language such as Zeke, Dos, OS2

• Solved various batch processing errors

• Correctly coded Medicare and Medicaid claims for processing

• Provided Help Desk support for multiple end users within Blue Cross Blue Shield

Technical Proficiencies

Network infrastructure:

Development of hardware/software infrastructures

Hardware: Personal computers, notebooks, servers, raids storage devices, mainframes,

routers, hubs, and peripheral devices

Software: Microsoft Office, HTML, Symantec, Marimba Tuner, Adobe Acrobat, Citrix, C++, SQL,

Access, SCCM Infrastructure Deployment

Operating Systems: UNIX, OS2, Windows XP - Windows 2007, Windows 2003 Server, and

varied amounts of mainframe

Telecommunications:

Lan/Wan operations as well as fiber optic, VOIP, Citrix Universal Telecom Connection software

devices, Blackberry configuration and distribution

Lustgraaf

6317 Union St Arvada, CO 80004 406-***-**** **********@*******.***

Professional Certificates:

• Basics of accounting and finance

• Business in the global environment

• Database management

• Human resource development

• Management essentials

• Networking and telecommunications

• Organizational systems improvement

• Project planning (PMBOK)

• ITS System Integration

• A+ Hardware

• SSE-CMM Security Management

• Dell Warranty Certification

• UNIX Based Operating Systems

• Windows NT 4.0

• Criminal Justice Processes

• HIPPA Medical Privacy Certification

• C+

• PLSQL

• HTML Web Hosting

• Gateway Computers

• ICD9 Medical Coding

• DCSE - Dell Certified Systems Expert

Education

Colorado Technical

Master of Science in

University, Colorado Graduation Date :

Management

Springs, CO 11/10/09

Concentration: Security

Management

Bachelor of Science in Colorado Technical Graduation Date:

Business Administration University, Colorado 09/2007

Concentration: Business Springs, CO

Management &

Information Technology

Lustgraaf

6317 Union St Arvada, CO 80004 406-***-**** **********@*******.***

Contact this candidate