Customer Service Representative
Resume:
ROMMEL TUPAS
Hayward, CA *****
Phone: 510-***-****
Email: *********@*****.***
Objective: To obtain a position in a company where I will be able to provide quality service.
Summary of Skills:
Excellent Customer service skills.
Ability to understand and follow directions.
Excellent verbal and written communication skills.
Strong ability to work independently, self motivated and organized.
Proven ability to lift 100 pounds and can perform frequent pulling, pushing, bending,
stooping, kneeling, twisting and reaching.
Ability to adapt to a new working environment.
Professional Work Experience:
Doubletree by Hilton
Guest Services Agent
Answer incoming phone calls.
Lift boxes and store them in the storage rooms of the Hotel.
Perform bellman duties.
Drives the Hotel shuttle to the airport and other locations near the Hotel.
Interact with Hotel Guests in a polite manner.
Provide items requested by Hotel Guests.
Mendel Biotechnology/ Bayside Solution
510–264-0280
Lab Assistant Tech 2
Rinsing, assembling and sterilizing of lab equipments.
Preparing buffering solutions.
Handling and autoclaving of biohazard waste.
Keeping track of chemicals that were consume.
Autoclaving of soil.
Harvesting of seeds, seed cleaning and soil mixing.
Keeping track of lab supplies in the storage rooms.
Deliver sterilized items needed by the Scientists to their respective labs.
INTELENET GLOBAL PHILIPPINES
+ 63.917-***-****
Customer Service Representative for Hilton Hotels – 11/10 to 10/11
Provide help to clients in making hotel reservations.
Perform marketing skills in relation to possible and future subscribers.
Provide information about the hotel.
Handle Customer concerns.
ILDAEIL-EDU – TEEI - ETPHONE
ESL Instructor – 06/08 to 11/10
Teach English as a second language online.
Provide a daily and weekly assessment on the student’s progress.
To call the student on time and provide a meaningful ten minute class.
Interviews and gauges the level of potential clients.
TELUS
Customer Interaction Associate 10/09 to 04/10
Perform marketing skills in relation to possible and future subscribers.
Educates customers regarding about the product.
Handle order taking concerns from clients effectively.
Handle Customer concerns.
Melda’s Store
Cashier 03/01 to 01/07
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
Establish or identify prices of goods, services or admission, tabulate bills using calculators,
cash registers, or optical price scanners.
Greet customers entering the establishment.
Issue receipts or change due to costumers.
Maintain clean and orderly checkout areas.
JOB TRAINING:
Department of Engineering and Public Works City of Makati
Automotive Mechanic – Feb. 2008
Education:
AMA COMPUTER LEARNING CENTER
Computer System Design and Programming - S/Y 1997
UNIVERSITY OF MAKATI
Automotive - S/Y 2007
NILES COLLEGE
Sterile Processing Technician - Jan. 2014
Contact this candidate