Project /Technical Support Engineer

MASHIR AHMED

Address */* *.*. ***** Lane, Narkeldanga,

Kolkata- 700 011

Email Id

*********@*******.***

Mobile +91-900*******

CAREER OBJECTIVE

Seeking a position to utilize my skills and abilities in the Industry that

offers professional growth while being resourceful, innovative and

flexible.

ROLE

System Administrator (DL2 Engineer)

BRIEF PROFILE

A dedicated and self-motivated Desktop L2 Engineer willing to accomplish

all levels of responsibilities and take new challenges.

Experience in the field of:

. Troubleshooting and resolving Hardware and Software Problems related to

desktop, associated peripherals and Network connectivity (LAN) issues

. Operating Systems (OS) installation / re-installation, upgrades and

patches for desktops

. Handling Anti-virus software's installation updating and maintenance

FOR BOTH Server and Client.

. Configured Printer in as per network environment.

. Configuring Microsoft Outlook / Outlook Express (2007)

. Installation of Router, switch as per requirement

. Overseeing security of all systems, especially the internet, and

installing antivirus protection

. Planning future improvements, suggesting IT solutions to business

problems

. Making sure all IT meets industry standards

. Performance and/or network trace analysis for Servers

. Maintained around 250 Server along with 1500 Billing Counter (POS).

. Prepared Report from SAP using Excel.

. SAP support in the functional area of SAP R/3 Sales and Distribution.

. Promotion/Offer Helpdesk for National Level(Spencer's Retail Limited).

. First level Escalation of SAP and Back Office Database (SQL).

. Applied Patches (SQL Script whenever required).

. Installation of SQL Server as well as Client and OS Hardening.

. Installing and Maintaining Proxy Server, Broadband Modem for Internet

connectivity.

. Provide support and assistance to customer IT team for audits being

conducted in customer premises

. Escalation handling.

. Problem determination and resolution within SLA's.

EDUCATIONAL BACKGROUND:

Examination Board Year Percentage

Secondary W.B.B.S.E. 2003 51%

Higher Secondary W.B.C.H.S.E. 2005 53.3%

B.A. Calcutta University 2009 68%

M.A. Calcutta University 2011 68%

TECHNICAL KNOWLEDGE:

. Completed JCHNP (Hardware, Network, MCSA, RHCT, CCNA) from Jetking

Infotrain Ltd. in Kolkata.

. Certificate in Computing (Computer fundamentals, MS DOS, MS Office, MS

Windows, Email) from Gandhi Institute.

. Certificate in computer fundamentals from IBM.

TRAINING ATTENDED: (by Wipro Infotech)

. Windows 8; Active Directory; CCNA;

WORKING EXPERIENCE

. From 9th Oct,10 working with Renovision Automation Services Pvt. Ltd

(M/S Wipro Ltd), Kolkata as Desktop L2 Engineer at Spencer's Retail

Limited.

. Worked in AMC Computers (New Delhi) as Customer Support Engineer for

six months. Job includes PC installation, Software installation, CD

Writer and Printer installation and LAN Configuration.

ACHIEVEMENTS:

. Star Of The Month For Q1 Of 2012-2013 (Wipro)

. Best Performer Award For The Q4 Of 2012-2013 (Wipro)

. Special Award "H2" 12-13 (Wipro)

PERSONAL PROFILE

. Name : Mashir Ahmed.

. Father's Name : Mumtaz Ahmed.

. Date of Birth : 1st April, 1988.

. Sex : Male

. Nationality : Indian.

. Marital Status : Single.

. Language Known : English, Hindi, Bengali.

. Hobbies : Games, Music and Books.

I hereby declare that the information furnished above is true to the best

of my knowledge.

Place :

Date :

(MASHIR AHMED)

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