Functional QA software testing, Windows server, server configuration

Randy Taylor

** ******* ******, *******, ************* 01440

978-***-**** **************@*****.***

Summary

Extensive experience in Software Quality Assurance and Technical Support on

a product that became the world's first software-based, fault tolerant

solution to support multi-core/multi-processor Microsoft applications.

Recognized for the ability to cope with stressful situations, multi-task,

and manage changing priorities to meet deadlines while working

independently and as part of a team.

Technical Skills

. Working knowledge of Windows server operating systems and

virtualization concepts.

. Working knowledge of Citrix XenServer and Windows virtual machines.

. Working knowledge of network and server technology.

. Experienced in complex server configuration and problem resolution.

Professional Experience

STRATUS TECHNOLOGIES, Maynard, MA March, 2013-

June, 2014

Software Quality Assurance Tester / Contractor

. Performed functional testing of current software release.

. Tracked reported bugs and followed fixes to resolution.

. Performed regression tests on fixes to legacy products.

MARATHON TECHNOLOGIES CORPORATION, Littleton, MA 1999-2013

Acquired in September, 2012 by STRATUS TECHNOLOGIES, Maynard, MA

Software Quality Assurance Tester (2006-2013)

. Configured HP, Dell, IBM, and Primergy servers for testing software

releases.

. Executed test cases using DevTest QA management software.

. Diagnosed, tracked, and escalated quality issues utilizing DevTrack

bug tracking software.

. Performed unit / regression tests on software fixes to the product.

. Wrote test cases from developer specifications for import to DevTest

management software library.

. Developed and executed test plans to test new functionality.

. Performed qualifications of product on HP, Dell, IBM, and Primergy

server platforms.

. Maintained and wrote test procedures for workarounds to customer

issues.

. Participated in weekly meetings to prioritize issues in order to

maintain test schedules.

Technical Support Analyst (1999-2005)

. Fielded customer questions and resolved or escalated customer issues.

. Maintained detailed records of customer service requests.

. Created Knowledge Base articles as required for use by customers.

. Qualified server platforms for use with the company's software

product.

. Provided 24x7 support on a three-week rotating schedule.

. Performed on site hardware/software integrations for customers.

Related Experience

AXIL COMPUTER, INC., Concord, MA

Senior Systems Test Technician

. Integrated and tested multi-processor Windows NT Servers in a startup

company.

ALDEN ELECTRONICS, INC., Westborough, MA

Senior Electronics Technician

. Configured and tested weather display systems.

U. S. NAVY

Electronics Technician

. Assigned to the repair and maintenance of communication equipment.

. Honorable Discharge.

Professional Training and Education

Clark University, Framingham, MA

Microsoft Windows NT Administration Certificate Program

Mount Wachusett Community College, Gardner, MA

Associate of Science in Electronic Engineering Technology

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