Customer Service High School

*** ****** **. ***** 815-***-****

Momence, IL ***54 E-mail

jlvanswol@sbcglobal.n

et

Jennifer Vanswol

Objective Currently employed as an Operations Manager and am looking to obtain

a management position in which I am given the opportunity to play a

direct role in the unlimited growth and success of a solid organization.

Summary of Dependable, detail minded, results-oriented, teamwork driven

qualifications

Strong analytical and problem solving skills

Supervisory/Management experience in Logistics/Supply Chain and

Warehouse environment

Word/Excel/PowerPoint/Outlook proficient

Education 2007 – 2009 University of Phoenix Online

Healthcare Administration

1994 - 1998 Momence High School Momence, IL

High School Graduate

1996 – 1998 KACC School of Cosmetology Bourbonnais, IL

Licensed Cosmetologist

Work experience Sears Logistics Services, CDFC Manteno, IL

2013 – Present Inbound Operations Manger

Manage 2 direct report supervisors. Receiving and RSR

(equipment drivers and stockers)

Evaluate direct report performance twice per year. Provide

honest and earnest feedback on performance.

Interview potential associates, and supervisors.

Teach LiT (leader in training courses) to up and coming

associates.

Developed a Safety Action Plan to reduce the number of

accidents and injuries within the RSR department. Provide

weekly updates on the progress of the department and action

plan details.

Manage process flows and offer process improvement ideas.

Proven “go to” for all areas of the business whether it be from

internal or external customers.

Monitor productivity tracking tool and correct any variance. (Pro-

Rep)

Sears Logistics Services, CDFC Manteno, IL

2009 – 2013 QA/Admin Department Manager

Includes all duties of Department Supervisor

Manage a multi functional staff across 3 shifts including

inventory control associates, clerical associates, building

profilers, and customer service associates.

Planned, coordinated, and executed a complete retro fit of the

existing pick module while still in production use.

Planned, coordinated, and executed the profiling and

development of another business within the facility.

Coached and mentored 3rd shift QA/Admin supervisor via one on

one meetings and email communications.

Planned staffing needs to support 4th quarter volumes.

Weekly reconciliation of production hours and volumes to report

to corporate.

Sears Logistics Services, CDFC Manteno, IL

2008 – 2009 QA/Admin Department Supervisor

Supervise a multi functional staff across 2 shifts including

inventory control associates, clerical associates, building

profilers, and customer service associates.

Ensure daily plan goals were met within the department.

Managed hours based on critical daily tasks.

Training coordinator for building processes. Ensured processes

were aligned and certified associates in their respective

department SOP’s.

Worked with support center, calls centers, and corporate

headquarters to resolve customer service issues in a timely

manner.

Managed a minimum of 12% cycle counting monthly of the

facilities inventory. Keeping track of accuracy percentages and

reporting inaccuracies. Performed root cause analysis on

inventory discrepancies and presented findings to senior

management team.

Coordinated and executed the facilities yearly inventory

sampling.

Coached, mentored, and cross trained associates within the

department to become cross functional.

Sears Logistics Services, CDFC Manteno, IL

2005 – 2008 QA/Admin Clerical

Maintain inventory control within the facility. Maintain inventory

control of an outside shipping facility. Coordinate inventory

movement between facilities. Compile month-end reports. Train

associates within the department on the processes. Perform other

job duties as required.

Run daily schedule out of Exceed WMS system, Print pick tickets on

Ricoh printer, Cut tickets. Fill out APO/FPO customs forms for

shipments.

Skills include: Knowledge of Exceed 4000. Knowledge of Excel

worksheets and spreadsheets. Extensive knowledge of receiving

and order filling processes. Broad understanding of inventory control

and the impact of the functional area of responsibilities.

Demonstrate sound analytical and problem solving skills.

Sears Logistics Services, CDFC Manteno, IL

2002 – 2005 Receiving

Unloading and receiving of inbound shipments. Resolve receipt

errors. Train associates on unloading and receiving processes.

Calculate individual associate productivity.

Skills include: Knowledge to investigate receiving and putaway

errors to determine the associate who made the errors. Confront the

associate who made the error in order for them to understand the

impact of the error. Demonstrated customer focus.

Power Packaging Manteno, IL

2001 – 2002 General Laborer

Assemble cakes. Run the cutting equipment. Troubleshoot the

equipment to determine why it was not operating. Operate the

mixing machine. Calculate the measurements to make the cake

filling. Keep up with the fast pace in order to keep the line moving.

Skills Include: Able to perform quality work in a fast paced

environment. Analyze and resolve any equipment issues. Motivate

others to keep up with the pace. Always willing to help in other

departments.

Contact this candidate