Customer Service Representative

Derek White

Customer Service Expert

Conway, AR

************@*****.*** - 501-***-****

Strong written and oral communication skills; works well solo or in group projects; organized; customer/client

service oriented; professional and personable attitude.

• Professional Computer Skills

• Managerial/Supervisory Experience

• Conflict Resolution Experience

• Telephone/Computer Multitasking

• Transaction Handling

• Team Management

• Strong Customer Service Skills

• Strong Attention to Detail

WORK EXPERIENCE

Front Desk Agent

Courtyard by Marriott - North Little Rock, AR - August 2013 to July 2014

Guest service

● General hotel desk duties

● Complete product management duties for The Market

● Conflict resolution

● Made "GoBoard Champion" prior to hotel opening

● Handled Night Audit duties, including balancing receipts

● Handled basic staff management duties

● Recommended for promotion/advancement by general manager within first 4 months

Meat Department Employee

Harp's Food Stores - Conway, AR - February 2013 to August 2013

Customer service

● Sales and Markdowns

● Food safety and handling

● General retail duties

Concessionist and Box Office Worker

Cinemark Cinemas - Conway, AR - March 2012 to November 2012

Customer service

● Cash and credit transaction handling

● Cleaning and light maintenance/marketing duties

● Preparing and ensuring quality of concession items

Enumerator, Crew Leader - Arkansas

United States Dept. of Commerce - 2009 to May 2011

Verified address information and reported it back to headquarters

• Resolved survey discrepancies

• Conducted personal interviews

• Managed a group of six Enumerators as crew leader

• Handled payroll, scheduling, managing workload of other workers

• Middle management mediator between field operation supervisors and enumerators in the field

Assistant Audio Engineer

Advanced Sound Technology - Conway, AR - 2003 to 2011

Provided service for musicians, performers, and public speakers

• Front of house mixing

• Monitor mixing

• Setup and teardown of audio systems for live events

Early Career

Web Specialist/Customer Service Representative

University of Central Arkansas Bookstore - Conway, AR - July 2008 to September 2008

July 2010 - February 2011; July 2011- September 2011; December 2011 - January 2011

● Handled all online orders, both in store and shipping

● Shipped and received text and merchandise orders

● Unpacked, cleaned, and shelved books

● Assisted students in locating their books and supplies

Dispatcher

Faulkner County Sheriff's Office - Conway, AR - 2007 to 2008

Dispatched police, medical, and fire responders to emergencies throughout the county

• Interfaced with other departments for large scale disaster management

EDUCATION

AA

UACCM - Morrilton, AR

2010

SKILLS

Inventory Management, Experienced PC User, Strong Interpersonal and Customer Service Background,

Excellent Communication Skills, Strong Attention to Detail, Conflict Resolution, Managerial/Supervisory

Experience

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